Chad H.
All of the people that did work on the Wire Nail
All of the people that did work on the project have been great to work with. They listened to my input and responded to the requests in a timely manner. The one thing that I wish that they did more of was cross communication between themselves. It could have saved themselves work and time. Sometimes a customer may need to be lead through the process. But there are times when the customer has a good understanding of what they want but need professional help to put it together. I fall into the latter category. So I would suggest that the customer not only does a simple questionnaire when starting but have each designer have a brief conversation with the customer via phone not email. The phone only because there are some things that can only be articulated and understood through direct conversation, and the process is faster and more thorough. It will result in less rework and better customer satisfaction. I did this with the technical writer after her first draft and the results where great. I felt that it saved time and resulted in less rework. Sometimes the invention I feel isn't completely understood by the designer and the phone conservation was very helpful. Lastly as ficle human beings we tend to have better ideas after we think about things over a period of time. So I would suggest after the approvals have been given by the customer for the work done in each phase that the customer be given the opportunity to change details of the work. Like add wording or other details to the work that they have already approved. And I feel that a fee would be justified for such rework in this case. These are meant to be constructive suggestions only and not a reflection of my satisfaction with your work. I'm very satisfied with all the work done and am very excited to finally be delivering this to potential license's. Thank you all.