PAT B.
I ordered 2 pair of shoes and a shirt…
I ordered 2 pair of shoes and a shirt the order arrived and one pair had stiching coming a loose called company to get an authorization code when I went to ship the pair back, the cost of shipping was higher for one pair than what I paid to have 2 pairs plus a shirt shipped to me. The pair was defective that's the only reason I'm sending it back so they should reimburse me shipping. So I called them back to let them know, but the customer service rep put a lady on the phone who said they where going to email me a return label but I have to come in the store from now on to purchase shoes. How the hell am I going to be able to go in the store in New York to purchase shoes when I stay in New Orleans La. I've been ordering from them for years and since I'm sending a defective item back I have to come in the store rather then order online, if they would have checked the shoe before they shipped it I wouldn't be going through this. VERY POOR CUSTOMER SERVICE STAY CLEAR OF THE COMPANY!!!! SHOP AT ALLIGATOR WAREHOUSE INSTEAD! THANKS, VERY UNSATISFIED 👎🏻