Allies of SkinReviews of allies.shop

They put me on a repeat subscription for an item I never ordered! They do not have a customer service phone number. Annoying.

This company puts you on a repeat subscription without you realising. Just had £247.11 taken out of my account a month after my first order. My products last me 3 - -4 months roughly . No information that I was on a subscription on my receipt. I’m now in the process of trying to get my money returned. I will never support this company again. Well done Allies of Skin - you’re doing a great job of pissing off your customers🤦🏼‍♀️

This product is really good at marketing but is absolute TRASH!!!! What a waste of money! I diligently used the creams (the purple and green serum and the eye serum and zero improvement - in fact a part of my undereye got worse!!!!) DO NOT BUY and waste your money. Also they wont return from Canada so I am stuck with the product

While they are great at sending you purchases - the return process is atrocious. I do not trust purchasing from them unfortunately and I reccomend buying from Amazon. It is a nightmare to get in contact with anyone, and their return policy says “when we receive your package we will let you know”- clearly not true. Horrible customer service

SCAMMERS!!!! Never received their parcel, then I provided them with proof from my outdoor camera that there was no one to deliver this parcel at the time they said, and also showed them that the delivery company fraudulously signed in our name for the parcel. ALLIED SKIN then still does not offer a refund, so I have contacted the charge back team of my credit card. THIS IS RIDICULOUS!!!!

I ordered a product from Allies of Skin last month, completely unaware that I was signing up for an automatic monthly subscription. At no point was it clearly indicated that I was enrolling in a recurring order, and I did not receive any confirmation email about this subscription. I consider this practice misleading and unacceptable. I already have a full tube of the product and do not need another one. I expect a full refund for this unintended order or immediate cancellation of the subscription. This experience has left me very disappointed, and I would warn others to be cautious when purchasing from this brand.

Deceptive marketing - gave my email for 15% discount at checkout which never materialised. When I emailed to question I got "new product launches are excluded from discounts / as noted in our promotional terms." Unethical and deceitful marketing.

My review refers to PSA, an affiliate of AoS which was until recently hosted under the same website with AoS. I have used PSA products over the past years, specifically their “reset” cleanser, the “silver” moisturiser and the “goals” serum. In terms of products I only had an issue with the “reset” cleanser, my face reacted very poorly to it and I stoped using it after 2-3 tries. I am satisfied with the other products I have been using so far. Two months ago I placed my order and expected the items (2) to arrive a few days later, as was always my experience with Allies of Skin/PSA. Long story short, I received one of the two items a month later, and the other one is nowhere to be found. I have contacted their support 4 times, and after explaining that I never received my order I receive an answer from them with a tracking link that doesn’t work. From then on they stop replying all together. I have never encountered such a horrible customer service before; if I hadn’t ordered from this company in the past, I would swear they are a scam. I am utterly disappointed because I did like their products. I am generally rather patient, I get that sometimes there are issues with transport, but at this point I feel I have been scammed 50€, which was the price of the product. I never received the package, I have asked repeatedly where my package is, I have requested a refund, to all of which I have received no answer whatsoever, they have just disappeared.