Anna A.
Very Disappointing Experience With Hidden Subscription Charges
I used to genuinely like this company and their products, which makes this situation even more disappointing. €213 was suddenly charged from my card for a “subscription” that I never had. I contacted customer support immediately after noticing the charge, asking them to stop the order and refund the payment. For 3 days and 5 emails I was completely ignored. Then, literally right after I received the email saying the package had been shipped, they suddenly replied within an hour saying it was “too late” to do anything. Also I contacted my bank to dispute the transaction because I did not authorize this payment at the time it was taken. Unfortunately, the bank refused to help because the company used an old authorization from months ago. What is even more concerning is that after this happened, I found many similar reviews from other customers describing the exact same situation with unexpected subscription charges. I honestly did not expect this from such a well-known brand. I will never purchase from this company again after this experience.
Response from Allies of SkinJun 24, 2026
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to make subscription management as seamless as possible and understand how frustrating it can be when there is confusion regarding cancellations, renewals, or refunds. We'd like the opportunity to review your account and assist further. Please contact our team at [email protected] with the email address associated with your subscription, and we'll be happy to investigate and work toward a resolution. Thank you for your feedback.



