Alliant Credit UnionReviews of alliantcreditunion.org

Frequently harassing me with phone calls and texts after I made my loan payment.after numerous requests they continue .Worst credit union ever!

Bad experience with their loan officers. The few times I have called to try to work things out I get talked down to and told multiple different things depending on who I speak with. Really tired of hoping I'd get someone to truly help me and tell me all rather than call several times to get a full picture or all the options that available to me. Not very friendly or helpful and they give serious attitude, get a different job bud if you're tired of dealing with people on the phone.

Alliant reported an unauthorized fraudulent transaction on my visa credit card. They sent me a new card, but never credited the fraudulent charge back to my account. Even after calling them 5 times they just obfuscated the situation. BTW they have a "$0 fraud liability guarantee" with Visa. Seven months later this same phony company got hold of my new credit card. This time Alliant let it go through. I caught it, now they are hassling me about this charge. This is when I found out they never credited the previous fraudulent charge.

I opened this savings account as a condition to a loan I received. I kept the account open after the loan was paid just to have an extra savings spot. I attempted to transfer to my external account on Monday and was prevented due to a limit that was now placed on my account that it never had before. I was given the run around and lied to numerous times about withdrawing my money from branches until I just decided to just close the account. I requested that a cashiers check be sent to me overnight via FedEx. Today is Thursday and I still don’t have my funds. Upon calling for a status update I was just told that they made “Another Mistake” by sending my cashiers check via regular mail with no way to track it because they don’t get receipt's from the postal service, and let me clarify that we’re talking about over $10K which would normally require some sort of mail insurance, yet they charged me $22 TWICE for the FedEx service on Monday and the only solution given is to prolong the situation further by stop payments, form request, and reassurance of the checks. How does that benefit me or make me feel better when my bills are due? I’d run far away from this institution because I couldn’t even find them on the NCUA research site yet they claim they are governed by the entity!! I believe this is a scam.

Several administrative issues. It took over a year to correct their error in not submitting funds into a CD account as requested. I made several phone calls and finally talked to a supervisor and stated I needed to file a complaint with the state. The second issue was that I always get a quarterly paper statement and all of a sudden I didn’t get one. I asked to get one (I do pay for this service). Then, the next quarter, I didn’t get one again. They stated that I asked for e-statements only. I’ve been banking with them for several years and that is not the case —I did not request e-statements. The third issue is I never received my paper tax form from them as is legally required. I called twice and I still didn’t get it. I’m sorry I put some money in a CD again; I will be closing my accounts there once my terms are up.

Getting my mortgage transferred to Alliant has been a miserable experience. I was not provided with a member number to log in, and they are unwilling to provide one. Attempting to call in results in 45 minutes of transfers between completely untrained phone staff and zero resolutions. If anything goes wrong with my regular payments, or I need to change payment information or just obtain basic loan information, I am completely unable to do so and unable to fix the problem. Avoid this company at all costs if you are fortunate enough to be able to do so.

I am a current member but after four attempts to also open a Trust Account, I am giving up and will be closing all my accounts at Alliant. I came for the excellent rates and due to Suze Orman's recommendation. I had put about $40K in a savings account plus a couple of CDs. But I redid my trust and realized I should have opened the account in the name of the trust. Unlike many mainstream banks and financial services companies they refuse to rename an account, so I decided to open a trust account and just move the money into it as the CDs came due. I now have sent the application and all the documents multiple times, and every time I get nonsensical emails saying they could not process the application for different reasons like "the trust's date of birth does not match the date on the documents" (the trust has a creation date, I have a date of birth and both are correct and clearly shown in the documents I sent) and then "you must send trust-related documents with a "wet" signature, signed by hand with a pen. You may digitally attach that to this message." OK, how do I digitally send "wet" sig? I have sent notarized documents every time, and I just got a note back saying next time I need to send notarized documents. I have tried calling; they say they will call me back and don't. I have tried their chat line. The chat person repeats what is in the email and then tells me Alliant immediately deletes any and all documents sent if they can't process the application, so you can't talk to anyone who is looking at what you sent. So you have to start all over again, fill out a new application--anything unclear they send an email saying it can't be processed and delete everything, It's not that I don't appreciate the need to be careful with trusts, etc, but what is odd to me is that institutions often make it challenging to WITHDRAW funds; I made clear I want to keep what I have there and add more funds to a trust account. I sent one application with all paper documents and a cover note that said: Please, before you say you can't process this and throw all this away, call me and so I we can discuss exactly what I need to do because the emails have been very confusing. They ignored that. They obviously don't want my money, so I guess I better just surrender.

I applied for a personal loan through Upstart, who I guess uses Alliant Credit Union for the funding. After taking all these steps to verify myself they ended up denying me saying I had too many open accounts with a balance/they could not verify my information..... WELL WHY DO DID YOU OFFER ME THE LOAN TO CONSOLIDATE THEM then??????? WHY select me and send ME the prequalification letter???? Their rejection letter was hard to understand and all they could say was to reapply in 30 days.... absolutely no thank you. I will go to a reputable bank after this experience. NOW they have my personal information from the application process which sucks. Ill be waiting for more scams from them, and now feel like I need to change my bank login info because for some reason they made me log into my account before approving me. HUGE RED FLAG!