Alliant Credit UnionReviews of alliantcreditunion.org

Online is a great experience l.

Great website, excellent product offerings, very easy to manage.

Love Alliant Credit Union! I have a been a member since 1984! Whether it be lending, IRA's, checking or high yield savings, I wouldn't go anywhere else. I recently had the pleasure of speaking with Rodney M. regarding our accounts and he was fantastic! Professional, helpful, patience and resolved all of our issues. Just be sure to call between 8a-5p to talk to an actual Alliant employee vs their after hours team.

Alliant Credit Union seems to be great so far as a credit union goes. I used to have a Bank Of America bank account before switching with Alliant. There rate on savings accounts seemed very reasonable. Also Alliant is an Online Credit Union fitting in the new modern age of technology aka Digital Age. I like the idea to that there support and helping people that don’t have access to computers and/or any form of electronic communication. For a forever bank to stay in they seem to be very reliable for the common person looking to get a bank account with fee on there checking account.

Been banking here since 2008. Great loan rates. Great credit card rates and most important, great functionality! In other words, I have the same functions pretty much as I would with a bigger bank. I LOVE that they kill all ATM fees. This means if there's an atm, it's in-network because Alliant pays the ATM fees and that is an epic perk. The only thing is that their daily transfer cut off time is 2:30p CST which is early to me. Otherwise, I've truly enjoyed my banking experience here. And yes, they do not play with Zelle but... they do with PayPal and Venmo etc.

Customer service is off the charts white glove. Products are so easy to use. Plus, no overhead of physical branches (Alliant is all digital), so they can focus on member savings. Love this place.

I've been with Alliant about 2 years. I cite a number of interactions in this review but the most recent were yesterday (used a promo, used their credit card, talked to customer service). Like many people, I like their high-cashback credit card and their CD rates which are often near the top of the range. That's why I signed up. But there are 5 other things I really like about them that I think are less well-known: 1. Promos. Their credit card has some pretty good promos as well, and they've credited easily for me in the past. Recently I've gotten a limited-time 3% on everything, and a 10% on mobile wallet up to a cap. Beyond the card, they also gave me some free AD&D insurance, which I think is fairly common for credit unions but still nice. 2. Security with account linking. They have 2 features I really like: #1 I can link an external bank account so that it cannot be used to make transfers but can only be used to autopay my credit card. I like this because then someone who hacks my Alliant account wouldn't be able to drain my external bank account. #2 They allow linking of bank accounts with micro deposits. This is still fairly common but becoming less so. They also allow Plaid, which I don't use but I like having options. 3. They sent me free checks when I signed up! 4. They allow secure messaging. This is pretty common but getting less common. They also get back to me quickly when I ask for help via that method. 5. Great at handling "crises." I've had three situations where I've needed help right away at night, one of those was on the weekend. Each time, I was able to get immediate help from someone on the phone who KNEW WHAT THEY WERE TALKING ABOUT. There are other banks like this but I think Alliant is about the best I've seen in this department. Here are the three cases: 1. I linked Alliant to my online broker, then the online broker screwed up the account number but still approved the link. Then I tried to buy something on my broker, it went through and then later the broker was like oh no, your funding source didn't work and now you owe us money to cover the purchase we already made. It took me a while to figure out that the broker screwed up the account number, but in the meantime Alliant was able to give me all the detail from their end that night. 2. Credit card fraud situation. I had a random weird charge show up on my credit card, called them, they immediately did the standard close-and-send-you-a-new-card process and also refunded my account within a couple days. 3. Website issue. I was having an issue with the Alliant website, it was glitching out for me and I was close to my credit card payment due date. I called on Saturday night and very quickly got someone who was able to process a payment for me over the phone and explain options I would have to get around this in the future. The website issue went away while I was still on the phone, so maybe they fixed that at the same time. Beyond this, they have also always been "no BS" for me with large transfers. I always tell them ahead of time when there is going to be a big outgoing transfer or a huge incoming transfer. Then when I make the transfers, they go through. They are one of two banks with whom I have resolved 100% of my issues with the first phone call.

I had a savings account with Alliant for a few months because of a bonus and high interest rate. I never had any issues during that time, but I didn't do a lot. Just got off the phone with customer service to close my account today because I have switched to a different bank. The customer service agent I spoke to was extremely helpful and polite. The whole process took 5-10 minutes and was very pleasant.