Alliant Credit UnionReviews of alliantcreditunion.org

This credit union is AWFUL. We have been making extra payments every month for a year, writing in the memo line to apply extra payment to the principal, but they don't do it, they apply it to the interest!! I spent 2 hours on the phone for them to tell me if I want it applied to principal I have to CALL EVERY TIME after I make the payment . That is absurd, I have had many different types of loans over the years, and never have I had to call after every payment.....if there's an overpayment it automatically goes to principal. Just awful customer service. Wish I could refi, but now interest rates are way higher than a year ago so I'm pretty much stuck.....learn from my mistake....run from this company!

I have been a member since 2016 and used to sing the praises of Alliant, but have noticed the last few times something needed escalation it seems to go to a void and die, to the point that I'm now opening an account elsewhere. The most recent example was after some fraudulent activity occurred, all my account numbers were changed and a new expedited debit card was to be generated. After four days, nothing appeared on the site about a new card so I called again, the lady I spoke to said she could see the notes about an expedited card with no fee, so she sent it on to the team that was to handle that and I would have an email by the end of the day with tracking info. It's now the next day and nothing. Their first-tier customer service is generally a good experience, but anytime something needs to be escalated beyond them it seems to fall into a black hole. Update 10/3/24: I received checks in the mail yesterday, still no peep about the debit card. I was also planning to do a mortgage refi when rates come down. Three emails have been sent to the mortgage team to delete the account I had to create to start the process and I have had no response. Started the transfer of the last of my funds in checking to my new bank and planning to close all accounts in a couple days.

The worst service regarding ATM cards. After 5 long phone calls trying to get a functioning ATM savings card, not a Debit visa card, strictly an ATM cash card, I still have not gotten the correct card. They keep sending the debit visa catd which we don’t want. Then, after clearly saying, DO NOT CANCEL MY HUSBANDS ATM Savings CARD, the only working card we have since we were leaving on an international trip the next day!!!!’ They cancelled that card. So unprofessional. Have yet to get any correct answer or card sent. Absolute nightmare of stress dealing with non-functioning agents who know nothing and screw up everything.

Tried to open an account. Gave all my details, got lots of Green check marks, but then said my application was rejected. Called and said they will refer to "security team" but after 3 days, no response. Who do I have to sleep with to get an account?

Old school processes for being an on-line bank. Have to mail in Power of Attorney Affidavit versus on line submission. They won't talk to you until they receive it but it's still not in their queue. It's 2024 People. AND AN ON LINE BANK. Ridiculous.

I have a home loan through Alliant that was serviced by Dovenmuehle with a separate app. Then the app went away and I had a complicated path to website to get to that looked like the app. Now that doesn’t work. No communications about changes and now no payment portal. I can pay $9 to pay by phone or send a check. I don’t even know where my checks are. This is absolutely 1999 mortgage service.

I am so sorry I moved my accounts to this bank. They don't do Zelle, they can't get a Cashiers Check right. Nobody seems to know how to do anything correctly! This "bank" is a joke. Moving all my accounts again!

I have a travel trailer loan and every month I get a harassing phone call from collections even if I pay on time . The last collections guy I talked to says I need to pay my loan 5 days early or I will get this phone call every month . These calls are rude and this CU is the worst I've ever dealt with . I will be doing a refi wit AZ One CU as soon as possible and will never do business with this bank ever again . I don't pay loans late , never have and I shouldn't have to deal with rude collectors every month just because I chose Alliant to finance my Trailer . You can look and see more reviews her talking about these rude phone calls , I'm not the only one .