Alliant Credit UnionReviews of alliantcreditunion.org

I got a home equity line of credit through this credit union which went well. Then they turned me over to a company called Cenlar for all aspects of my loan. Cenlar is a total disaster and offers no form of customer service. There is no phone number you can call so web chat is the only option. Every time I tried I got Abdul who was clearly cooking dinner or watching a movie because he would disappear for minutes at a time. I will be filing formal complaints on both companies.

This company is completely incompetent and filled with people that keep lying to us. They keep trying to take money out of my account. Not the monthly payment but also the full amount of the RV. After a dozen phone calls they keep saying they have fixed the problem. Meanwhile I keep getting hit with insufficient funds and bank so far is reversing the amount.

They are the worst. I applied and was approved 3 times, each time they accused me of not having money and closed my account and each time they sent me back the money i deposited. When we I called to ask they why this keep happening they are so unprofessional and never answer as to why.

I have been a customer of Alliant Credit Union for years and have even borrowed money from them in the past. Unfortunately, my most recent experience has been extremely disappointing. Alliant is not transparent about what their loans can be used for. Nowhere on their website do they clearly list restrictions. You would expect a financial institution to clearly state up front whether commercial or business use is allowed, but instead you only find out after you’ve already gone through the application process. Even as a longtime member, I was surprised to learn that Alliant does not seem to base their lending decisions on your credit score or history. They use their own internal list of criteria, but they don’t share it, leaving applicants in the dark. Another major issue is that they will perform a hard credit pull immediately, even before giving you any clarity about eligibility or loan restrictions. This can negatively impact your credit score with no benefit if you end up being denied for reasons that were never disclosed ahead of time. It is frustrating that, as a loyal customer, I was treated this way. At minimum, Alliant needs to overhaul its website and be upfront about loan restrictions, decision factors, and eligibility criteria. Transparency should be a priority in lending, and unfortunately Alliant Credit Union falls far short of that standard.

this CU is the WORST they bought my loan and i literally spent two hours and three different reps to try to pay the mortgage. None of them know WTF they were doing... Still have yet to figure out how to pay the mortgage... I'm sure they will charge a late fee for their incompetence. BLOWS my mind after hours of answering security questions they wont take a payment.

Alliant Credit Union apple app is very slow few second to minute forever to open.

Terrible. My loan got sold to them, absolutely terrible customer service. Can’t even get ahold of someone to help me with a payoff.

I rolled an annuity over 10/2022 with Alliant. They kept it in some sort of savings investment instead of the annuity for 6 months. Now, the IRS has come after me for withdrawing it. I am having to withdraw it now to pay the huge amount. If I could give them -100 I would. I notified Alliant of their mistake that led to this. They offered no help. I am out my retirement because of their mistake.