Alliant Credit UnionReviews of alliantcreditunion.org

This CU used to be great, but I recently had a very bad experience with them. A fraudulent company failed to deliver and Alliant customer service and grp-disputes have sided with the company rather than do their homework. I have spent hours gathering evidence proving they scammed me. Alliant says they have to convince Visa. This battle has been going on for six months. Yesterday they took the entire amount out of my account with no notice. Not a single warning. It is more than a thousand dollars. I'm taking this up with the Attorney General's Office since the fraudulent company claims to be in California but isn't. Alliant should have had my back.

As a credit union the rates, and online, mobile platforms are good. If you need assistance, the customer service is lacking. Their representatives are not empowered to make decisions or solve problems. You are placed on hold, while they contact the back office. They contract to a 3rd party for their credit card. Great card for $99 a year you get 2.50% back on everything. Their customer service is bad. I had a dispute since December for $150 and it took until April to resolve. I made 31 calls and each call was ~20 minutes. If you feel you won’t need help, then definitely use this credit union, but if you need assistance, prepare for a challenge.