Alliant Credit UnionReviews of alliantcreditunion.org

Had a HORRIBLE experience with their customer service department after I went to make a standard purchase and the credit card was declined for potential fraud and they wouldn't clear it until my male chaperone confirmed the charges were legitimate. It's funny, when there's ACTUAL fraud on our card, which has occurred many times btw, they never catch that....

These people are crooks. I would make extra payments on my loan which I had to call and tell them to apply to principal or they just apply it to future payments. So i started making two payments each month and advising them to apply the second payment to principal. However, the regular payment they kept 100% towards interest and said I was behind on interest payments. I had three different loan officers review my loan history with Alliant and they advised me to file a complaint with NCUA because they stole thousands in unearned interest! These people are the credit union mafia...fitting they are based in Chicago!

This place is absolutely horrible and would not recommend them to anyone! Stay far away they are a bunch of liars!!!! Scammers and are extremely RUDE NO CUSTOMER SERVICE AND BEYOND DISRESPECTFUL! How are you going to charge me for something and I ask you to provide me with an itemized detail of each charge but you refuse to give it to me. MAKE IT MAKE SENSE YOU SCAMMERS!!!!!! Stay FAR AWAY FROM THESE PEOPLE

I tried to change a monthly payment with Bill Pay. I got an status code 500 error. Customer service said that that status code is erroneous and undefined. Chat said they could not fix the issue. Chat said I had to delete the payee and add the payee back again. When I asked how to find the delete payee and add payee options, the chat Agent stop chatting and did not reply. My chat was closed. The website also says I have too many devices registered. I only have two or three devices. I have to answer security question every time I log into my account.

FIRST I called Alliant Credit, told them my credit score was 680 + and that was my entire financial situation, confirmed that I had no credit card debt, then had a very disappointing experience with Alliant Credit Union when applying for a HELOC. I filled out a complete application and did not receive any confirmation email or update. After waiting two days, I had to call them myself, but they said my application was denied without notice. This is unacceptable. There was no transparency, communication, or professionalism in the processing of my application. A simple email or phone call would have been the least they could do. Also, the customer service experience was very poor. They do not speak to you politely, and it felt like a complete waste of my time. If you are considering applying for a HELOC here, be aware that there is a lack of communication and clarity in the process. Very disappointing experience.this team is NOT PROFESSIONAL at their job!

I didn't ask to be transferred to them, but my HELOC account got transferred to them. They force you to use their account to pay through so I have to transfer money to some account. The auto pay wasn't set up correctly. Actually they're not actually running the HELOC accounts out of their organization but some other organization. They get annoyed with you and you call in and ask about it even though there's nothing anywhere to suggest who you're actually supposed to call. Then they charge you fees to pay over the phone. They also charge you late fees and so it seems like one big scam to pull out $5 here, $10 there and add a lot of inconvenience to your life. Terrible company, could not recommend less.

STOP BEWARE (DO NOT) Use this Bank for a CD. I have gone through HELL on earth trying to close out MY CD & MY MONEY!!!! So far it is 3 days!!!! I have never had this much trouble with other CD'S. Not worth any interest you might make.

They will close your account if 25$ doesn’t get deposited with a bank your currently with that you close, I took my money out of it to put it into this one how lame. I’ll be looking elsewhere for putting my money in without them closing your account.