Alliant Credit UnionReviews of alliantcreditunion.org

Terrible mortgage lender/servicer! They have made countless errors (mis-applying escrow funds, forgetting to apply an extra principal payment) and it is impossible to get any help via customer service. Many emails - many phone calls, and I STILL am unable to speak to a person who understands the situation and will work with me to fix it. They keep ping-ponging me to different people. Additionally I have had two people be blatantly rude ("You just don't understand! I do this every day. etc.) when I am trying to get them to acknowledge and fix an error. AVOID AVOID AVOID. If you have any problems, they will not work with you to get them fixed.

This is one of the worst credit unions ever! Transfers to and from an external bank takes almost a week! After that, there's a so-called "general hold" before your funds are available. To make things worse, there are all types of fees involved. Also, I never signed up for a Savings account but yet this bank opened a Savings account on my behalf without my consent! Then they charged all kinds of fees for an account that I never opened! Will not recommend such a credit union for banking purposes!

Tried to open up a savings account and CD. . Twice try to transfer money into the account and it kept kicking it out saying no account found. So there was never any money put into it. I called a couple of times was not happy with the customer service . So I called to close the account completely and a girl who sounded like she was half asleep told me I haven’t had it open for 90 days and I would be charged a $10 fee to close it. So I told her I’ll call back in 90 days.. wanted to tell her she could go back to sleep now.

1hr and 30 minute hold time then it disconnected me at 1hr 30mins and 5 seconds. On a previous call a Customer service rep misinformed me about transferring money from an outsdide account to Alliant for a CD and now they are making me jump through hoops to transfer my money back.

Kira put me on hold for over 10 minutes without cause. Just took the call and promptly put me on hold without explaining why. What a rude thing to do! I then hung up and was greeted by Diana who was prompt and helpful. Took about 2 minutes to help me. 5 star review left for Diana, -5 stars for Kira!

useless bank with horrible customer service, I regret ever setting up an account with them. Avoid alliant.

Really regret ever creating an account with this bank. They have the worst customer service I have ever seen. I would recommend everyone avoid this bank.

Leave this company while your balance is still accessible and correct, they are circling the drain. Double billed debits getting worse and worse and they refuse to fix it and blame the vendors and then send me overdraft notices. It's like wells fargo stuff but actually due to incompetence vs evil. Then to boot their entire platform was down mobile AND web for a day which is virtual insolvency for an online bank. Things aren't getting better these days, run while you can!