Allen BrothersReviews of allenbrothers.com

The meat we buy is good. Seems to be delivered on time and good quality with very few exceptions. Now for the negative. Terrible customer service. Terrible collection department. Terrible customer portal. Customer Service does not answer emails. Nor does my collection person answer emails. Nor does my former collection person know what’s going on. That’s why they get a one.

Cannot rely on Allen Brothers to deliver product in a timely manner. Multiple issues with most recent order. Failure to timely ship product followed by deliver issues that resulted in almost a week delay after requesting and paying for next day air delivery.

My order was not fulfilled on the promised date so I contacted through their chat .Then I was promisedrib eyes in lieu of rib roast in original order because Allen Brothers had run out of my “confirm” order, to be delivered the following week. Nothing came, so I contacted again and was promised delivery the next week. Nothing came. The agent apologized but could not say when my order might be shipped. I should pay hundreds for such service? Order no . o12144693.

This once great company is now a sham. Check other review sites. A week before Thanksgiving I ordered and paid $750 for a Wellington roast and 8 lobster tails for delivery on 23 December. The roast arrived on 24 December and the pastry had visible cracks. No lobster tails. All calls to customer service went to voicemail. Emails said the tails were included but the invoice in the box was ripped in half and only showed the steaks. The box looked homemade. Never again.