CHIRINE C.
Steer clear of this scam of a company!
TLDR: I could not recommend this company ANY LESS. Do yourself a favor and chose another mover. They will be the most responsive and helpful people up until the point that you pay, and then they will contract out your work and disappear, leaving you to deal with multiple other companies that you did not hire, coordinate every aspect of the move between subcontractors who don't communicate to each other, make multiple unjustifiable extra payments. In the end, your items will arrive broken, and they will take no responsibility, and make you go though a moving claims company that is just as illegitimate as they are (look up movingclaims.net). I chose to hire Allegiance Van Lines for my move from Texas to New York after another mover canceled my move. They seemed like a legitimate, small business who would take ownership of the work. I specifically wanted to work with a carrier, rather than a broker, to avoid miscommunication, extra charges, and finger pointing if anything went wrong. I got the exact opposite. This leaves me to think that all the positive reviews on here are fake, particularly since Allegiance responds to negative ones by gaslighting the reviewer, instead of actually addressing any issues. Here's a breakdown of my move: Anthony guaranteed Allegiance Van Lines were the carrier, and a "family-owned business", not a broker, yet my items were transferred between three moving companies: Allegiance Van lines, Panthers Moving and Storage (who initially refused to provide their name when I asked multiple times while coordinating with them), and a third mover who did not provide their company name but who was contracted by Panthers and arrived alone in an unmarked U-Haul. Throughout the entire move, Anthony and his team at Allegiance did not respond to any of my calls or texts. Note that he was calling me and texting me incessantly before I made my payment. Throughout the move, over $700 in additional payments were required: -$120 at pickup for a long-carry fee that wasn't disclosed, and for additional space on the truck, even though I had actually removed items from the initial list, at Anthony's request to stay within budget. -$320 after my items were already loaded onto their trucks to "transfer trucks" to enter Manhattan. Even though I had specifically given the delivery address and included it in the estimate, they waited until my items were on their truck, and then threatened to drop them off in Jersey City and store them at my own expense if I didn't make the payment. -$220 at drop off for another long carry fee, and for having to make a second delivery. The second delivery was required because they arrives outside the window of time that my building allows, which I had provided to them in writing. Throughout this whole process, one person from Allegiance named Frankie responded to my many calls only ONCE and claimed that all the additional payments were included in the contract. When I asked for a copy of the contract, Anthony sent me an email with a new Binding Estimate hat had a bunch of new stipulations that weren't in the initial estimate I received and agreed to. I sent back all my documents and noted the discrepancies. No response. After all these issues, when my items finally arrived, many of them showed significant damages including: broken dining chair, broken armchair, scratched bed frames and broken bed drawers (cracked, missing wheels, missing screws), damaged TV stand, and broken desk (i.e. over 50% of my items were damaged). I reached out to Anthony to try to resolve these issues after the move. He ignored every complaint except the one about the broken furniture, and just told me to coordinate with Panthers, who referred me to Moving Claims. Once I looked into Movingclaims.net, it was obvious that no real resolution would be found. At this point, it's not about the money; it's clear no one from this company will take responsibility for anything that happened. I just want to steer anyone clear of this company to help them avoid such a terrible experience.