Kelly C.
I really enjoyed using this service
I really enjoyed using this service. But there was only one thing that bothered me with this service. But I’m definitely gonna use this Service again and not let it bother me. The car was clean and beautiful , the drivers amazing. I had been told amounts up front, the driver and I both knew what to receive and pay after ride was over. We had a concert we went to and had two different drivers. One to drop us off and one to bring us home. They both were very friendly and accommodating. The only problem I had was when it was time to be pick up , we were given a gist of where our driver would be. Which the walk was probably 5-10 mins, but We could not find him. We followed the directions as given. So I called to tell him we can not find him. He sent us a location tracker. We followed the location tracker and it would bring us one way and then turn around and go in a different direction. We let him know we could not get to him because the location tracker he sent us kept changing for some reason. So he decided to drive to us. I did not like that we had to walk late at night the streets of Ny with two young girls. They were scared and saw a lot of things that Ny night life brings. We were walking for over 20 mins and once he decided to find us because we couldn’t find him, it was like another 20-30 mins wait. I know concerts are not easy to be around because of all the people coming out and traffic so I was very understanding that we had to wait to be picked up and I am not sure why we could not find him when we were given a gist where he would be parked. Because we followed the verbal directions we were given in the beginning and then the location tracker which kept changing direction. It was really strange. But I got a message telling me to pay more to the driver because I did not go to him once I was out of concert. Here I was understanding that we could not find him, when we shouldn’t have to walk miles to find him and did everything we were told to do. After explaining to the person who messaged me I have to pay the driver more that this situation is not our fault and we did what we were told and I feel it’s was messed up to have pay more money for something we did how we were told to do, but he was nowhere to be found. Plus I had two scared young girls because we had been walking all over for a while the streets of ny. The person who messaged me told me ok and let it be. I understand he wanted to pay the driver more money for his time but I don’t feel in this situation was our fault when we did what we were told. In the end I did not have to pay more because the guy told me ok. But I paid the driver more money in my tip. I will still use this service and will not let this hiccup change my view. They are a wonderful company, omg very friendly and definitely recommend them. I am just giving an honest review of my experience.