allcars.comReviews of allcars.com

Very poor customer service. They are in it to get money for them. I contacted them about selling my car. They set up an appointment. And never showed up. Never answered emails, texts. Did live chat and got nowhere with a very rude person. Vinny was pretty much a liar. They did the car inspection after the second time missing it they just showed up …..’buyer. Beware they take your car and do all kinds of strange things to it. You don’t know what they’re doing to it and they don’t let you see the report afterwards they just come back and say nope sorry what we offered is more than what we should have offered.. I said that my car is a brand new 2022 dodge charger GT in mint condition With only 2000 miles on it. and everybody else offered 32,000 for it but they wouldn’t go up to 32. They offered 31,175 They just sit and tell you the cars not worth it. But yet you can’t see the report nor ask what even was wrong with it they say it’s confidential. I talked to two other people that sold their car and when their car finally sold, they sold it for $6000 more than they offered . The whole thing is a scam. They told me that all car paid them with a personal check. Which took up to two weeks to clear. In the meantime, they have your car your title and everything that’s something I would not trust.

Hebben ons €400 uit de zak geklopt , terwijl er alléén.naar,blijkt nú, n update van t systeem (motorblok en bak) nodig was. Zijn nu bij n officiële Mercedes dealer geweest. Kijken.of AllCars Compagnie Eindhoven ,ons t verschil van €300 , terug gaat betalen....

Dien je een inruilverzoek in, krijg je een achterlijke reactie dat ze de prijs die ik op Marktplaats heb staan niet kunnen betalen. Waarom denk je dan dat ik een inruilverzoek heb ingediend?

Allcars gave me an amazing offer over the phone prior to the vehicle inspection. The inspection occurred a couple of days later, and the assessor provided no feedback to me at that time. When I finally received his report, he claimed that my vehicle had an oil leak (not true) and a check engine light on (also not true). The final offer was thousands of dollars less than the initial offer. You would think that he would have discussed those "major" issues with me during his inspection, but he didn't since there were no major issues. These deceptive practices need to stop.

I was trying to sell a vehicle and receive an offer. I was paired with a concierge James and had a question. He did not respond back to me. I then reached out to the website chat and was told by Karen (?) they had closed and they would call me the next day which they did not do. I emailed a complaint to the company and Steve assured me he would make things right and scheduled a call for the next morning at 9. It is now 3 days later and no call.

This company deserves no stars. This is a complete joke of a company. Excuse after excuse to delay in providing a response and yet a full week has passed and nothing. I wouldn't trust these guys if you are considering in selling your car.

Absolutely the worst customer service. Not even sure how this is a legit company. Customer service reps didnt know who their main inspection company was, inspectors canceled my appointment day of at the end of the given time frame only after I messaged them, not a single person contacted me to reschedule. The Allcars.com and True360 team had zero idea of how I could get ahold of the inspecton company and at one point hung up on me. Finally rescheduled for the following week, wasted my day waiting with zero phone calls and no one showed up. AllCars.com never responded to my voicemails or emails or followed up in any way. Absolutely awful, not sure how any real person has had a positive experience working with this "company."

Absolutely HORRIBLE customer service and communication. I tried for over 2 weeks to schedule an inspection of my car that I wanted to sell. Each time I was told that nobody was close to my market, but they would bring someone in ASAP. 25+ phone calls and they NEVER ever lived up to one single promise.