allbranded North AmericaReviews of allbranded.com

Response from allbranded North AmericaFeb 1, 2023

Hi Sally, Thank you for your review. All feedback is important to us, and we’re sorry to hear you’ve had such a frustrating experience. Unfortunately, we were informed last-minute that our supplier was not taking any more orders over the holidays and that they would ship all orders after this date only in January. Of course, things did not work well here, and we deeply regret to have caused disappointment. As for the shipping, please understand that, as a marketplace, we only have limited control here. We kindly advised you to call UPS as they are usually the quickest to give you all the necessary shipping information. Yet, our customer service has investigated this issue thoroughly to assist you further. Unfortunately, our shipping partner was unable to proceed with the order as the address we received upon ordering was incomplete. We understand that you prefer to cancel the order after these issues. However, you may rest assured that we continuously work to improve our service further and that we will handle this case as a learning opportunity. If you decide to give us another chance in the future, we will prove that we can do way better than this. Kind regards, Anika from allbranded

Response from allbranded North AmericaNov 18, 2022

Hello Magan “Lulu” Forman, Thank you for your review. We are deeply sorry that you experienced these difficulties with us. As we put great emphasis on the quality of our products and services, we can understand your anger and frustration very well. Unfortunately, in your case, there were some issues with our supplier that were beyond our control. You may rest assured that we have reviewed the matter internally and are working hard to improve our service continuously. If you give us another chance, we will prove that we can do way better than this. Kind regards, Anika from allbranded