Consumer
Any review on here that's giving 5…
Any review on here that's giving 5 stars is surely fake. I've been on here for a few weeks now and BARELY have gotten a lead for extremely in demand services that i perform. On top of that, you can NOT ask a potential client for their contact info just to try to clarify what you're BLINDLY bidding on...even with the intention of completing the rest of the transaction through the app, as well as being forbidden to give your own contact info for the same purpose. So i'm forced to give pricing that i will be held to even if the job is more than what was "basically" described in a short text. That's not how i do business, and it's not healthy for the client or the contractor! It potentially creates an atmosphere where some contractors will do sub-par work for the client because they are losing their ass on the work...(i see it happen almost weekly down here in South Florida)... or the client wont be satisfied and either not pay or reply with bad reviews. I had a customer contact me back through the app telling me he liked my price and wanted me for the work, but had a short delay in his other work and needed to hold off for a couple more weeks. I replied back "i can not send my phone number to you on here so please message me back when you're ready" AND NOT ONLY WAS MY MESSAGE FLAGGED, BUT THE CONTACT DISAPPEARED FROM MY ACCOUNT!!! This is GARBAGE!!!! They're SO worried about not getting paid for their OCCASIONAL leads that they are restricting any type of ACTUAL work flow! If i wanted THAT i'd go back advertising on Facebook!
Response from AllBetter Field SoftwareOct 9, 2025
Thanks for sharing your experience. Important clarity for anyone reading: Right product: This page is for AllBetter Field, our business-management software (quotes → scheduling → invoicing → Stripe payouts). Your comments describe the AllBetter Pro marketplace (where homeowners post jobs and pros bid). Different products, different rules. Timing: Your review is from years ago. Since then, Pro added: Photo/Video Requests in chat (no “blind” bids needed). Bid “subject to site visit/verification.” Change Orders for scope differences before work continues. Improved moderation/alerts so threads aren’t lost when content is flagged. Why off-platform contact is blocked: To protect both sides—escrowed payments, audit trail, and fair dispute resolution—we keep pre-booking communication in-app. You can still request photos, add conditions, and lock scope with change orders, so you aren’t stuck underpricing. Lead volume: Not all ZIPs or categories have the same activity. Keep your profile complete (photo, bio, work photos), expand service radius, enable SMS/email/push, and reply quickly—then you’ll be notified the moment jobs appear so you can bid. About reviews: We don’t post fake reviews. Feedback here reflects real users across products; this profile is meant for the Field software, not the Pro marketplace. We’ll help now: If a message/thread disappeared after being flagged, send the job ID and we’ll investigate and restore if possible. If you were billed incorrectly, we’ll audit and fix it. Reach us via Help → Chat in the app or [email protected] . We’ll route you to the right product (Field vs Pro), review your account, and make sure you have the latest tools to bid safely and profitably.