All About PinsReviews of allaboutpins.com

I ordered pins. The graph for sizing wasn’t clear. The associate was helpful in the beginning. I had to order 100 although I only needed 25. Once they came they were much bigger than we had discussed and I envisioned. I asked for them to just send the 25 that I needed with the right size and I would pay, they told me I had to order another 100 at a slight discount. I would not go back to All About Pins. They were professional until the final purchase. I have since found another company that I am happy with for my lapel pins. I do not and would not recommend All About Pins to anyone!

THE WORST COMPANY TO WORK WITH. DO NOT DO BUSINESS WITH THEM. I have them guaranteeing me a month before that my products will be with me. A week before our event, they emailed saying they cant do the order because of “factory issues”. I told them to just refund me as another shop can do it if I give them a week. THEY DECLINED AND SAID THEY FOUND ANOTHER FACTORY AND THEY WILL BE ABLE TO DO IT. I kept emailing them saying I JUST WANT A REFUND. They kept promising things. And then come 2 days before our event they say they cant do it and theyre sorry. I asked for an alternative and they have none. They also informed us of this very late. WASTE OF TIME AND MONEY. The WORST COMPANY TO WORK WITH. I kept telling them to not put me in a bad position and give me time to look for alternatives and they didnt. I knew that this will happen and they knew that too. But they have 0 care for their customers. They will not give your product. Please dont stress yourself with a company like this. I dont usually write bad reviews but this is one of the worst companies ive had the displeasure of working with.

What I received was not what I was told I was getting on the phone or on my proof

Hello, I just wanted to make sure everyone reading this understands this is just my experience with this company. Let’s start off by saying I wanted to work with this company because of their amazing customer service and amazing artist team. I was in awe when I sent in my graphic and they sent me my quotes with proofs. This made me want to work with then forever, however when I received my pins they were not up to quality. I ordered 400 pins 100 of each design that I had and more than 65% of my pins where damaged, not done correctly and a C grade pin. I paid about $1400 for my order I spent that money for quality products and didn’t get it the first round which now has pushed my launch date back another 5-6 weeks. The company did say they will redo my order, I am still waiting on confirmation from them. So to everyone placing an order please remind them quality is important for you and your customers. If you’re not happy with your work most likely your customers won’t either. It’s important that we make sure we stand by quality for customers who are spending their hard working money on our art.

My group has used this company for the last 3-4 years without issues. This year, we had an entirely different experience. We did not get our pins in time for our event. I called and emailed All About Pins every day two to four times a day from Monday to the day of our event which was on a Friday. We kept getting the same excuses which were "I'm sorry for the delay we are waiting for to hear from the factory" or "We are trying to locate the UPS tracking number to see when it was shipped." It was a bunch bs. They never admitted they screwed up. We got our pins four days after the event ended and asked for a refund. Alex said she would work on it. We haven't been refunded and they refuse to answer our emails or return our calls. We will never use this company again.