Nicholas F.
Don't waste your time with this one
I usually don't write reviews, but based on the awful service I've received, and being a business owner myself, I felt the need to share my experience. I ordered a picture from all_overlove for my mom this Christmas. During checkout, they had an option that said "Check this box for guaranteed 3 day shipping. Get it before Christmas guaranteed". So I checked this box, and Christmas came around and I still didnt have my gift. I placed my order on Dec. 18th, and the tracking said I'd receive it by the 21st. I received it on the 27th, and the product I received was a paper thin canvas that looked half as good as the pics I saw (did I mention it was the smallest size they had, and still cost me about $28 with shipping? Rip off.) I requested for a refund on my shipping, and the company had the audacity to email me and claim they have 7-14 day processing times (might I add, I emailed them a day after Christmas. Took them 11 days to respond to me. I guess their customer service dept is atleast beating their processing times). Well, that's not what I paid the extra shipping charge for. So you're company employees can be lazy and not process an order for 14 days during the holiday season. Besides, I can tell they're lying to me since I got an order shipping notification the next day. My employees ship packages same day, and we offer a variety of shipping options. Also, regardless of whether we have a holiday break or not, customers receive a response from our customer service department within 24 hours at the latest. Most emails/calls are answered immediately. The lack of customer service was astounding. They completely ignored my request for a refund on shipping even though they were at fault. I will never order from this company again, and I would recommend shopping with a different company. I could have paid 1/3 the price for this print, received better customer service, and had it by Christmas if I ordered it through Ebay.


