ALIGNERCOReviews of alignerco.com

The original treatment and customer service was very good. Trying to get replacement retainers from the final step of treatment has been a nightmare. In fact I have given up since trying from 11/1/2022 to 4/17/2023... One recommendation is to order extra retainers from the beginning because they will nickel and dime you to death with multiple impression (all seem to be compromised at $30 a whack) then when my retainers finally arrived they were the same as step 16 of my original treatment. All I wanted was straighter teeth with I partially received. The tone of emails is sickeningly nice but as far as getting retainers that are the final step of treatment - this seems impossible for them to accomplish. I almost suspect it is intentional. I wish my experience had been positive from start to finish but it was not. I also hope that this review motivates the company to change their policy so the next customer has a different experience!

The results I received verses how they said my teeth will turn out is different! When I called after finishing treatment they are requesting $200 for refinement saying that orthodontics do the same! They do not! I know people who were able to get theirs redone without paying more. They only guarantee 80-90% of your main issue which for me was my gap but now I have extra gaps that won’t there with my other teeth. I’m highly disappointed in the service and my treatment. I wouldn’t recommend.

I used the regular SmileAdvantage plan to close a minor gap in the front and straighten my teeth. The fit of the retainers was fine, I didn't have any issues with the sets that were sent to me. Even though my focus was on the upper teeth, I received fewer retainers for the top than the bottom which was unexpected. The disappointing part was that the gap in the front was larger than it was in the beginning and obviously did not align with the preview that was sent to me. When I asked Alignerco about the bigger gap, the response was that they could send me more retainers for an additional charge of $250. Because my main motivation was to close the gap, I decided to pay and start the whole process again. After another 8 sets of aligners, the gap was finally smaller. Overall, it felt like the initial promise was not kept and every opportunity to get more money from customers was used. For example, when I received my new set of aligners, I realized that it only came with one set of retainers instead of the initially purchased 3 retainers. If I lose my only set of retainers, I will have to pay another $250 to get a new pair. Those details make it a very frustrating experience.

After "completing" the full treatment cycle. I found that my bottom front teeth were not straightened as promised. Additionally, the bottom retainer cracked upon the first use. I contacted customer support and after over a week of run around, they agreed to provide me with an adjustment retainer. For $200! They did not fulfill their agreement and then had the nerve to try and charge me an additional $200 to fix their shortcoming. Additionally, they never replaced the broken retainer. Never do business with them! They don’t stand by their promise then tell you that you need additional retainers to wear for an additional 6 months to prevent teeth creeping back into their original configuration. That's an additional $600.00. This is a very dishonest company and terrible customer service.

Teeth straightening is ok, but they are not good about accepting responsibility for defective retainers or aligners. One set of retainers was reported as defective when I put them on for the first time and were cracked, but I had to purchase another set. I got a discount, but if product is defective, it should be replaced. The replacements don't fit the same way and I still waiting for a response. I can see they are not the same size. Also, I am still trying to get company info so I can use my dental insurance to reimburse me for my aligners. They refuse to provide dentist license number or company EIN number. If you are a legitimate company with licensed dentists, this would not be a problem, so it concerns me that I didn't have a real dentist overseeing my treatment. I am not asking them to fill out the form, just provide 2 key items.

Would take my money elsewhere.Quality of the product is fine, but customer service is horrible. They are rude, and sent extremely passive aggressive emails when I asked for more time on a certain step due to Covid and having a cavity.

All emails I have received say something to the extent of: if you have questions or concerns, please reply to this email and we’ll be in touch. Now, I have gotten responses, but none of them came anywhere close to giving me any kind of insight, let alone an answer.

You are really taking chances with them. I never got to actually meet a dentist or orthodontist on staff, although I clearly had issues with my aligners that were never addressed. Alignerco sends your aligners in 2 groups ... sets 1 - 5, then the remainders. In my case, the sets in the 2nd group did not quite fit on top... my teeth are not even and the aligners did not allow for that. Every 2 weeks Alignerco asked me to send pics of how the fit was. Every 2 weeks I told them about the mis-fit problem. A dentist or orthodontist was never brought to the discussion. I never got a phone or video call with a person that could understand and address the fit issue. The good news is that in spite of the fact that the upper aligners 'hang off' my top front 4 teeth by about 3/16", they are working. (They look wonky which is disappointing as I have to wear them in public). This is pure luck that they are working. The company seems to be purely focused on making the dental appliances. that is all they do, no allowance made for any adjustments or issues. You get one making of your appliance sets, and that's it. The company finally stopped asking me for feedback on the fit; haven't heard from them in a while. Are they still in business?