ALIGNERCOReviews of alignerco.com

THIS IS MY 3rd time having to take impressions. The times before that I was on a video call with their “experts” who said they looked perfect. Whenever I go to try on the aligner they send me it “isn’t the right fit” I have had this for MONTHS and have followed all of the instructions perfectly. My treatment has not began yet and I would have never spent the money on this if I knew it would take 5+ months to even START or get my first set of retainers I can’t even give a full review because I haven’t even got to see if the aligners work!

I paid for the complete top and bottom aligner package. Everything was fine up to the eighth aligner. The ninth one from the top didn't fit properly. They told me I had to redo the top aligners and pay for the entire package again. When everything is going well, the responses are quick, but when problems arise, they seem to ignore us.

I had high hopes for AlignerCo but my experience was extremely frustrating. From January 2025 to early 2026, I had to send impression kits 3–4 times, each taking 2–3 months to arrive and be processed. By early 2026-1 year in total, I had only received 5 aligners and came up to #3. Whenever an aligner didn’t fit or caused discomfort, I was repeatedly asked for new impressions, even though I provided detailed photos confirming the fit. I paid roughly 1/3–1/4 of the total treatment cost, yet I never received satisfactory or effective treatment. Promises of discounts, whitening, and additional services were often made but never delivered. I also had to remove my Trustpilot review before receiving a refund, which felt unnecessary. When I tried to give the treatment one last chance, they asked me to pay 1.5 times the original price, which was completely unreasonable. Their operations are mostly remote, causing long delays, and there appear to be no professional partners in North America to handle impressions locally. Overall, I cannot recommend this service. The process is slow, inconsistent, and does not match the cost or expectations for a North American service. If you have time, it is better to go in person where professionals handle impressions correctly and once only. Order #: ACCA5040

Tras mas de 2 meses esperando que me hagan caso, ni siquiera han sido capaces de dar el primer paso... me mandaron los moldes para tomar la medida, pequeñas... me vuelven a enviar otras y se supone que el proceso se haria en Español, sorpresa sólo atienden en Inglés... eso si primero todo en Español hasta que te sacan el dinero... después te hacen enviar los moldes a EEUU y tu tienes que pagar los gastos de envío y es cuando ya digo que hasta aquí... les solicito reembolso y después de otros 2 meses sigo sin recibir mi dinero... mucho cuidado con esta empresa porque son unos estafadores a los que he tenido que denunciar en policía porque no me devuelven mi dinero... mucho cuidado por favor

I paid for the first treatment in April 2025, it has been long and a bit complicated to receive my 15 aligners (upper and lower), especially because it’s not so smooth to send back the impression trays to the U.S. from Europe. After 90 days I received the aligners and I started the treatment for the next 5 months, honestly the result was good, I was happy but it was slightly different compared to the online projection the send me earlier. So I decided to pay a further 400 € for a refinement plan (December 2025). Again very complicated to send back the impression trays to the U.S. and I had to pay for the shipping. I made some complaints. I felt disappointed and a bit abandoned to myself. Update 14th of April 2026 Impossible to get in touch with them, never replied to my emails after weeks, impossible to talk with somebody with the telephone. I'm still waiting for the refinement plan, paid 400 € in december, the customer service doesn't exist. It's really very frustrating not to even receive a response.

Do not use alignerco. The retainers they sent me didn't fit without causing extreme pain and "Alice" essentially told me to get bent. The reviews show on this site are very likely fraudulent.

I had a very disappointing experience with AlignerCo. I paid for custom orthodontic aligners in full, with the final payment processed in December 2025. Despite this, no product was ever delivered, and no shipment was ever sent. Earlier in the process, before any aligners were manufactured or shipped, I notified the company that I could not proceed due to medical reasons. Even after this notification, the company continued processing payments and ultimately kept the full amount without providing any goods. I attempted to resolve this directly with AlignerCo, but their responses were slow and unhelpful, and they failed to provide a reasonable resolution. As a result, I had to escalate the matter through my bank and file a formal consumer complaint. This experience showed a serious lack of transparency, customer care, and accountability. Charging a customer in full while delivering nothing—especially after being informed of a medical issue—is unacceptable. I would strongly caution others to research carefully before doing business with this company.

You get exactly what you pay for. They will not give any information about their dental or orthodontics team, even though I said it was kinda shady that they wouldn't. When I said I didn't feel comfortable getting the aligners without information about their medical team, they refused to offer any kind of refund. I hadn't even done my impression kit yet. Be sure that you are ready to commit. The risk with sight-unseen dental aligners like these are that they can mess with your bite, causing serious issues in the future. More expensive programs will work with an orthodontist to assure a good fit. I posted this awhile ago and alignerco flagged it for removal. I don't check the email associated with this account frequently, so I didn't respond to trustpilot's request for proof. Lack of negative reviews doesn't mean they don't exist - negative ones can be removed if the poster is not dedicated to fighting back. You all deserve to know what you're getting into.