ALIGNERCOReviews of alignerco.com

First of all, I could not even buy their product through their own website!! After trying for a week to buy an impression kit through their website, with no success, I called. It took them another week to send me an invoice by email for the impression kit. They then promised they would send me a tracking number for the impression kit within 3-4 days. Two weeks later I had not heard from them. When I enquired they promised to send the tracking number shortly, but I never received it. I decided this was a sign of the quality of their service, and sought to cancel the impression kit and get a refund. Eventually, someone got back to me and said they would let me know in the next few days when the refund was processed. Three weeks later, I have not heard from them and have not received a refund. When I contacted them yet again, they now tell me that "hopefully you will get a call from the concerned department within 24 to 48 hours". I do not want a call I want a refund and will be contacting my legal representative regarding this fraudulent company. I am so glad that I did not buy the aligners outright - I can only imagine the excuses they would be using to string me along once they had my 1100 dollars! Do not use this company, it is a scam.

Well I tried to use this company. At first I did not get any response from them at all after I paid in full. Then I finally did get someone to start talking to me who was not named Ellie. When I got the treatment plan it was significantly less results than treatment plans I had been offered from other companies that I had tried first because they were more expensive I was trying this company. The final thing was this company told me that the night time plan would not give me the same results as the daytime plan. I consulted three other companies and they all said you will get the same result with both plans just one takes longer. Every time I ask questions even though the company said they are working with dentists in my state it would take days to get back to me why is that? I could never get a person on the phone I always had to get a call back from the one person talking to me. I wanted to work with them but in the end they gave me my money back in full without saying anything other than they couldn't give me a treatment plan that would make me happy. That had nothing to do with my experience period I was asking questions as to why their treatment plan looks so much worse than other companies plan for my mouth and why they were the only company that said their nighttime plan would he give me even less results than the full day plan.they also said they were sending out my aligners and asked me to give a full review holding the box and smiling before I even started the plan and I started to wonder if any of the positive reviews for this company were real or if they were staged. I don't know if I've ever written a bad review but this was a An outrageous experience. If you work with them I hope you ask a lot of questions and keep your guard up

So initially I was very excited and pleased. However, I am now on my last tray for my top teeth and my left front tooth has tilted and I have a gap where I did not have one. I am now being referred to an orthodontist where I am going to have to pay for Invisalign. I have been trying to get a response from align co but the replies have been slow and they recommended that I have my left front tooth shaved. The dentist I went to did not agree. So now my 2 front teeth that were once straight with no gap are crooked with a gap. Not happy.

Aligners Co may be an okay company, but I had a horrible experience. It took a long time to get my treatment plan and upon receiving my plan I still had spacing. I informed Aligner Co prior to purchasing my aligners that my goal was to close my gaps and fix my edge-to-edge bite. When I brought this to their attention, they informed me that their experts could not close all of my spaces without it resulting in a reverse bite. I was okay with not being and candidate (although they initially told me I was) and appreciated their honestly so I simply asked for a refund. When I asked for the refund, since I didn’t approve my treatment plan, I was sent another treatment plan that closed all of my spaces but my teeth looked weird and the alignment was off. I informed them that I still declined the treatment due to preview of my teeth. Aligner co informed me that they would not refund my money due to me “being a candidate” although they previously told me that closing my spaces would result in an reverse bite/underbite. After speaking with a manager for 30-45 minutes I was finally granted my refund when I informed the company that I would contact my credit card company regarding the charge. Worst yet, Aligner Co used one of my treatment photos on their social media with a caption that stated “Social distancing is the need of the hour, but not for your teeth”. As a person who has struggled with gaps In my teeth all my life, this ridicule brought me to tears. Upon my request Aligner Co did remove the photo. I am aware that people have different experiences with the same company, but I just wanted to share my experience. Update: thank you for your reply and the call, but that is not accurate. Your company informed me that if my spaces were to be closed, I would result in “reverse bite”. I was okay with not being a candidate. I was not okay with receiving an unrequested second preview closing my spaces but that would yield a reverse bite. I was not okay with initially being told that I could not receive a refund because I was a candidate based on the second treatment plan that was provided. I was also not okay with having to go around and around with a supervisor for over 30 minutes to get a refund. There are too many horror stories of customers having bite issues after receiving treatment from various with aligner companies, I did not not want to be one of them. So while I appreciate the response, and the attempt to make things “right”, I am not interested in trying your company again.

Guy was not helpful. Ordered an impression kit and it came in a box with shady packing material. Loose with shredded paper to hold items in place??? Asked for my mouth pictures 3 times, from 3 different emails? They apparently lost the first two sets of images I sent? How does that happen in an email address. Unprofessional. If you fired the original guy, maybe transfer over his clients. Told them I was going with smile direct because they are trusted and they did NOT STOP HARASSING my email, had to block them!