ALIGNERCOReviews of alignerco.com

Update: The treatment failed midway because of their team of experts was very wrong in making aligners. Their calculations were wrong and they tried to blame it on me. Every two weeks you have to send pictures and they will send generic reply saying everything is going according to plan. But week 13 I started noticing that the aligners are wrong and my teeth can’t physically track. But still went on to week 17 and then the misalignment was visible even to monkeys. They took almost two months to come back with a resolution which is another treatment plan which I have to pay for! Please stay away from them I wanted to get my slightly misaligned teeth aligned and I approached a doctor for Invisalign treatment. He told me I have to get tooth extraction done and spend almost 6k$ for Invisalign. That’s when I started looking for other options and chose Invisalign after much research, They were very responsive from the beginning and the treatment did not involve a tooth extraction. Of course the cost is affordable and very much reasonable. Less than 1500$. The impression kit and the whole process to get the Aligners was very transparent and they always get back with a response no matter how small your question or inquiry is. Every step of the way they make sure we are supported and we get expert feedback and treatment in the comfort of our home. I have started with the first week as my part of my 42 weeks treatment ( night only Aligners) and I am very happy about everything so far.

Aligners and retainers broke after only a couple of weeks. Got replacement retainers and they didn't last a month Try another company.

What ever you do, do not pay in full in advance. I have had issues getting my aligners [ORDER #49613]( trays the sent were too small, my impressions were not correct both times I took them) and I finally got fed up. I asked for my money back minus the cost of their kit. Customer service was unhelpful and rude. So unless you want to pay for a service that is never given to you…I suggest using someone else. Also, based on the response you can see below....they lie and I added my order number to this review. I would give them a negative rating if I could. One update that i have, since I posted this review here and filed a claim BBB, I was finally refunded a portion of what I paid for the service they did not provide. This company is nothing but headaches.

This is an update to the review I wrote two weeks ago. After i submitted my review, a team leader by the name of James contacted me and said he would fix the problem. He apologized and had my first set of liners sent out right away. Feeling a little better at that time that things were starting to get underway. He also said that he would send me a free teeth whiting kit out along with my next set of liners. Guess what? I NEVER received my second tray of liners. I should have started them yesterday. When i spoke to James today he stated that they have not yet been mad. How in the hell am i supposed to see progress walking around with the same trays. The communication is HORRIBLE!!!!!!! All i want is my money back so i can go with another company who actually values their clients, have good communication, and actually care.

Waste of 1 year and $1k. They don’t give you full previews of teeth. I had a huge gap between my teeth at THE END that I NEVER had before. Company will not correct the problems. I had minor crowing but ended with janky crooked teeth. It’s been the worst experience of my life. Please avoid. 100% made my teeth worse at the end of the process. Spend an extra $500 on the competitor.

PLEASE DON'T USE THIS COMPANY!! My experience with them has been a nightmare. I've had to stop treatment because they want to play games and act childish rather than address my issue. They ask you to send pics in to keep up progress and my aligners now don't fit correctly. According to them this started awhile back. Well okay, you hound me for pics why the hell wouldn't you tell me this then? Now Elly plays games and sends the dumbest email without providing any solutions. I feel like they do this for more money in the end to continue longer treatment. They ask you to do reviews at the very beginning before you start treatment. Do yourself a favor and wait if you do use them. I wouldn't deal with them off the customer service alone because if you do have a problem good luck getting it fixed. I'm sure alot of these good reviews are from them anyway.

Ele is trying to scam me! I know these have limitations but my preview barely moved, but they want me to shave my teeth down during in-office visits! I'm suspecting that I'm not a client, but they're still going to free-roll and have me screw up my teeth! I may come back and update this with a full story. Ele has an attitude like her parents own this company or something... Can't get another person to look over my stuff, and supervisor said they would call, but have not. They will scam you if you are not a potential client. They will just say we need you to come in so we can shave your teeth. Get straighter teeth with clear braces for much less and without visits to the clinic. This is false advertisement. Thank you for your email, I understand your concern and we really respect your decision not to proceed with the treatment, I have forwarded a request to our accounts team to process a refund for you. It takes 7-12 business days for the accounts team to process a refund after taking the impressions kit, shipping, and handling charges of $100 and once it has been processed you will be notified as well. In case of any questions or concerns please feel free to contact us and we promise the highest level of satisfaction. Thanks & Regards James - Senior Smile Crew Member ALIGNERCO- (877) 840-1561 They ended up refunding me everything except $100, so I filed a complaint with the FTC and did chargeback. Shady company ran by the Chinese or something, just freerolling people with straight teeth and scamming the ones without. Even if you dont qualify, they will say you do and tell you that you need to shave your teeth or be charged $100, either way you will be screwed for $100 or jacked up teeth down the road! Final Update: I contacted the Better Business Bureau and was able to contact the COO. I was refunded after the COO confirmed that Ele was trying to screw me over with shaving my teeth, and that James had no right to charge me $100 for shipping & handling.

I can't even remember how I found AlignerCo, because it's been so long since I have been dealing with them. I contacted them because I wanted to get my husband aligners for his birthday. He had been self conscious about his gap, so I thought he'd like this as a gift. I made the purchase in Feb 2020. What they do NOT tell you, is yes, they are based in NY, but EVERYTHING is produced overseas (which is why the cost is so low). I think NY address is just a warehousing hub, because the person I am dealing with now is in Canada, and the other person was who knows where. The downside of the cost being so low, is that they take eons to answer emails, then take weeks and weeks (this is not even an exaggeration) to get literally ANYTHING to you. As previously mentioned, I started this process over a year ago. My husbands process should have been about 8 months (7 for the upper). Paying for the aligners wasn't a problem, neither was setting up an account or watching the money disappear from my bank account. When I hadn't heard anything in a few days, I called. The same person that was assigned to me, answered the phone. She said she would check the status and call me back. She did not. Instead, she emailed me 2 days later. I get the impression kit in the mail and we follow the directions. We send photos of the impressions and they're not approved. We do this 2 more times. Only AFTER we wait well over a month (we are now in May, I purchased end of February) to meet with a dentist, we realized the clay goes over the top of the impression tray, not up to the edge as the images depict. Up next is one set of fabricated aligners. The back tooth is included, and it hurts my husbands mouth. They say they will omit the last tooth on the alignment because it's his molar and it will not shift anyway. They send the first 5 of 16 trays and say they want us to test those before they produce the others to ensure they fit properly and are comfortable. These 5 did not inclide the last tooth as requested. After my husband finishes step 2, they say they will produce the rest. They arrive just over a week later than they were supposed to, so my husband had to wear step 5 for 3.5 weeks. Steps 6-16 for the top, and 6-18 for the bottom had the last tooth molded onto the aligners. Of course, I emailed them back and tell them they were not like this for steps 1-5, and we need them removed. Ele tells us to keep one set, try to use a nail file to reduce the length, and she will send us a FedEx label to return the rest to get fixed. Weeks and weeks pass and I am getting excuse after excuse about the aligners. I do not understand what on earth is taking so long, the aligners were already fabricated- they just needed to be trimmed. A manager finally responds and says he will take care of it, and will refund me $100 for the troubles (which now they're offering $200 off so that did nothing in hindsight). He goes radio silent for a week and finally tells me when the adjusted aligners will ship. They shipped 2 days after that, but whatever. I now have someone named Alice because I didn't want to deal with Ele anymore. Instead of responding to emails of status, she would just ignore me because she "didn't have any answers to give me." Steps 6-16 go fine. Steps 17 & 18 are for the lowers, so my husband has to wear the retainers for the uppers. Now the uppers don't fit! The back of the retainer is hanging down and does not snug my husbands teeth. They're also too tall on one side and jamming into his gums, and then only covering 3/4 of his teeth on the other side. So I emailed Alice (over a month ago now) and give her updated photos and explain about the retainer. She tells me that she will order a new retainer, and to continue to wear step 16 instead of the retainer for the upper. Last week I sent photos of the final step (step 18), and ask where the retainers are. She tells me they are in the final stages of production, and should arrive shortly. A week passes and Alice emails me to tell me that they need new impressions to create a new retainer... What! Why was I not told this a month ago?? How can something be in final stages of production before you sit there and ask me for something like this? This should have been asked for from the beginning. She gives me some cockamamie excuse and tells me the clay will be sent out in 2-3 days. On the third day (today) when the clay should have already shipped, she emails me to tell me she will rush production (3 WEEKS!!!!!!) once the molds are received. But this is NOT a 3 week process. We have to add in the time it takes until they ship the clay which they hadn't done yet, (and they wanted to waste even more time to do a video session), then wait for the impressions to be returned, THEN they send it overseas, and THEN the 3 week process will start! Get out of here!!! For $200 I can get retainers done locally and these people can go kick rocks. I'm SO over them!