Sarah G.
Good customer service by Mike and…
Good customer service by Mike and Harrison! However the process was a bit unorganized. When I received the kit the instruction booklet tells you how to do a practice impression and then says to send pictures via email and wait for a response . But …. Once the email was received I was told I was suppose to do a video call before using any products and before doing the practice impression . Which was not noted anywhere !!! So I had to pay to order more supplies 🤨 . Once I scheduled the video call I waited almost 30 mins past the time of my appointment for my link to join. Hopefully I get the correct fitting liners and the rest goes smoothly !
Response from ALIGNERCOApr 2, 2024
Thank you for taking the time to share your exceptional experience with AlignerCo on this public platform. Your kind words are a reflection of the dedication and hard work our team puts into providing top-notch service and superior products. We deeply value your feedback as it reaffirms our commitment to excellence. Your trust in our brand motivates us to continually raise the bar and exceed expectations. We're grateful for your support and look forward to being your trusted partner on your orthodontic journey.



