customer
I started the process in February
I started the process in February. After the mold was received and mailed back. I was told my aligners would be shipped by April 13th. It is now May 15th. Over a month and I have not had a notification that they have shipped. The approval process was long. I went through the app to approve my treatment, but then later received emails saying I still needed to approve my treatment. The app did not seem to be linked to the system like it should which prolonged starting the fabrication process.
Response from ALIGNERCOJun 10, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short. Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us. Please reach out to our dedicated customer support team at Email:[email protected] Phone:- (877) 840-1561 so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you. We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.