ALIGNERCOReviews of alignerco.com

The only positive is that the diastema was closed… then the tray created another one. Tray 18 upper created a space that had been closed when I completed tray 17. I have sent emails at least twice asking for assistance and they are giving me the run around. Asking for a pic of the issue when I already sent a pic of the problem. All I want is to close the gap. I am still on the treatment for lower teeth and I can only hope that I am not left with spaces that I didn’t have before the treatment. The process was a painful one and to go through this and to have a new gap is a severe disappointment. Update 11-2-22 They said that the gap is a part of the treatment. I sent the screenshot of the treatment plan final image and there is no gap there. They also suggested that I pay $200 for refinements which I am refusing as the treatment plan and results are not in agreement. AVOID ALIGNERCO!!!! Update 16-2-22 This was their email to me: “Just to let you know that experts have evaluated your case and advised that the space in between the lateral incisor and canine was suggested in the setup however the space in between the central and lateral incisor can be closed using additional aligners is suggested which is very common in orthodontics. I would like to inform you that for the refinement treatment we charge $200. Kindly notify me so that I can forward your details to the accounts department to issue you an invoice.” I wish I could post pics of the treatment plan and the outcome. There was no space in the plan and now there is a space. Save your money, go to Invisalign instead.

I have paid in full about 3 months ago-this is a very long process with impressions and going back and forth with the support team. I finally received my smile preview and when I asked to make some modifications they said that this is the best option and could not modify.

I used Aligner Co. recently and was really excited after I saw my expected results. I had some minor crowing in my front four teeth and a front tooth not fully aligned with the other. The results I got are nowhere close to the 3D model I received. My teeth are only slightly more aligned, still overlap in the areas I had pointed as my biggest concern, and overall aren’t much straighter than they were to start with. Also, communication is only by email and very slow. The responses I got seemed like a bot versus actual communications/feedback. When I had concerns that my teeth hadn’t shifted enough to move on to the next tray that I couldn’t get to fit flush, I was told to just start the next tray anyway. My retainer (that I started use of in December) is already wearing thin in spots where I have poor alignment and didn’t fit well from the start, making me feel like my teeth didn’t shift correctly even though I received an email every two weeks saying my progress is going well and according to plan. I really with I had just spent the extra money and tried a different company. UPDATE: I’ve followed up with the company and initially got a robo response irrelevant to my email and now have been waiting on an update since Febrauary 17th.

DO NOT USE THIS COMPANY!!!! My teeth are only marginally better than before the treatment started. I have emailed them constantly about my results, and they want to charge me more money for them to be straight. What did I purchase then with my original aligners? They do have the best price available for any type of teeth straightening aligners, but the results are not good. Update: They are working with me to resolve my problem. Update 2: After completing the refinement process, my teeth are slightly straighter, however my bite is still way off. It is extremely uncomfortable to not be able to close your mouth. The customer service is also horrible. They refuse to talk to you over the phone and will only email you back and forth, so the replies come a day later. A 20 minute conversation ends up taking about a week plus of back and forth emailing. At this point, I just want a refund.

I bought the aligners for my son and he used them for 6 months and he was on step 10 and the aligners they sent didn't fit. I contacted them and they never sent me any new ones, and I asked for the refund and was denied it. I even contacted the owners and they said the same thing. They stole $1,000 from me. My mistake is that I paid for one payment. It's been 3 months and I haven't heard from them. They completely ignored me.

You get what you pay for in terms of customer support. They are slow to respond because all support is done by email. They tried but eventually my aligners didn’t fit properly and they essentially blamed my teeth for not moving according to the plan their computers set out. They will pass blame on to you and ask for a nice, even, round adjustment price of $500 to create a new impression. I said no because I would never get away with that in my business, so I couldn’t possibly allow it to happen out of principle. Good luck Alignerco. You’re Aligners eventually looked warped after step 9 or 10 but they denied any responsibility. As if my mouth is somehow supposed to adjust into a boomerang.

Alignerco will certainly be the cheapest at first glance, but in my experience, paying a bit more up front can help with the replacements you'll inevitably need. At just about 10 to 12 days, the back piece of my aligners started cracking. Since you're only asked to wear each set for two weeks, this didn't seem like too big a deal and somewhat expected from the "cheapest guy in town." Be careful, though. If yours break sooner, or in a spot that affects your alignment process, you'll need to shell out 99 (lol, why not an even 100?) dollars every time this happens. You also only get one set of retainers, made of the same material... to wear for a year. The typical year has 52 weeks. Can you afford a new (99 dollar) retainer every two-weeks for a year? Chances are, if you're like me and price is important, that's a bit steep. Full Disclosure: Although I voiced these concerns to a customer service representative, all they offered was the replacement at the 99 dollar price. Two weeks after posting my initial review, a manager reached out and said they'll gladly replace a damaged set, and even give full refunds after treatment to maintain customer satisfaction; you just have to ask... or leave a negative review, apparently. I'm sure the program has worked well for a lot of people, so my position is simply for those, like me, who want to prepare fully before committing to thousands of dollars for alignment. There are too many companies to choose from, to settle for less than what you need. ** For what it's worth, my teeth are still not entirely straight after going through the full program.

8/6/21 The 100% satisfaction promise is a lie. I emailed months ago that my bite had changed and I was told to continue to the end of my program and that the teeth would move back. They did not. Just like other reviews, I am asked to pay for the "adjustment" aligners. The CS agent I spoke to on the phone said my teeth didn't look "that bad". Looks don't matter if you can't chew properly or too much space is between teeth so food gets easily trapped. Update 8/7/21 I’ve negotiated for new impression trays to be sent in a size small. I’m told they will take 4 weeks to send. Update 9/9/21 After failing to reach my new customer service contact “Ben” I finally had to call to inquire why I had not received my new impression trays. “Frank” put me on hold for a long while only to tell me nothing had been done and I needed to re-email my concerns since my original rep was not feeling well and was out of the office. What a waste of time!!! Update: 2/25/22 We agreed to refinement in December but they said they didn't get my HelloSign form??? How does that happen. I redo everything in mid January. It's now 4 weeks later and I email to check on the progress and they once again say they have nothing on file for me. How can a company be so malicious?