ALIGNERCOReviews of alignerco.com

I'm in the middle of treatment - 20 months. I'm in month 4 and guess what, no trays... no aligners. You are suppose to swap them out every 10 days and I haven't gotten a new shipment in 8 weeks (received some trays 4 weeks ago, now I'm out of aligners now for 2 weeks). I called and asked why my aligners haven't arrived and the agent begins discussing my payment plan. Please keep in mind that by the time you send impressions, get fitted and get your first set of aligners... you've already 4-5 months in... meaning you've already made 5 payments. I'm on month 4 of treatment - 5+4 = 9 payments made, 2 payments left. Alignerco stopped sending my trays because I need to make the last 2 payments. This company is a joke. DO NOT TRUST THIS COMPANY, YOU'LL REGRET IT!! The funny thing is... I only signed up for the payment plan because I didn't trust the company, I didn't know what to expect. TO ALIGNERCO. -- don't offer a payment plan if you can't handle servicing the product over an extended period of time. you can't just stop sending me trays because i'm on payment plan. IF I'M MAKING MY PAYMENTS AS AGREED UPON THEN YOU NEED TO PROVIDE THE PRODUCT AS AGREED UPON. bad customer service bad business. Tomorrow I'm going to call and make the last 2 payments in hopes that I can finally get the aligners I'm owed. And if my payment plan was a problem, why offer it - why didn't you at the least send 50% of the trays.... I've paid 9 out of the 11 months. Hopefully I can get the respect I deserve as a customer and actually get the product... aligners 12-80.

Total nightmare. Purchased full service on Jan 26. Impression kit was first lost in mail, they asked me to pay for another one. I then requested refund and termination of service. No one reached out until I filed a PayPal dispute. Took them till the end of case open date to offer me a refund of $785? I paid $845 for the service. Anyway the case is reopened 2x. I still have not received my refund until today. Other good reviews are not reliable. If you haven't run into any problems, it might work out. But if there's any problems, you will not received customer support, and if you did after waiting for at least 5 days, it will most likely be unresolved.

Complete fraud international scam. Be aware. They're not located in New York. It's all fake. Reviews are fake. Research them. Check the BBB.

Paid $1000+ never received treatment. The rejected me impressions multiple times. It's been over 7 months. Haven't received my aligners. Called so many times with no results. Found out company is a complete scam. #aligner #alignerco #alignercoscam

Customer service is so bad and slow. I don’t any my money back do I can go with a company who is professional and know what they are doing.

My experience with AlignerCO has been TERRIBLE! I should have went with my gut initially when I thought their offer was too good to be true. Well its has been nearly 2 months and I have requested a full refund 3 times in the past week. 1) the initial person via email told me I had to order a whole new kit because they needed 4 perfect trays. Well both kits were mailed and I ended up having two projections because BOTH Kits worked. Well I ate that extra $30. 2) I asked if I had an option to only fox my uppers because my lowers are perfect. The projection they sent me with only tops ended up with slanted front teeth; side view. WTH? 3). Neither of the projections I was offered look good. Is the one slight space gone between my front teeth, yea, but BOTH projections are not straight from the side view. 4). I was told I had to pay for the full set, over $800, before I even received the kit to make impressions. I was hesitant but assures I would be given a FULL refund if I wasn’t 100% happy and canceled before I approved the projections. The key being was suppose to have up until the approval of projections to receive a FULL refund…. Well still waiting. 5). Communications…. I expect a bit of a delay in response from customer service but not 3-10 days. When replying to their initial emails it took AT LEAST 3 days and up to 10 to receive a response. This is a REPLY to the email they sent me. And once I requested a refund and the tech “elevated” my request is when the 3 days reply standard went to 10!! Is it a surprise that my three emails asking for a response during the 10 days wasn’t replied to until I called customer service and asked why I wasn’t getting a answer? Or was it my last email stating “Please respond. I am starting to think I need to contact the BBB.” All in all, I am NOT happy at all and expect better communication form any company. Also expect them to honor their cancellation/refund policy. ***happy to update I DID get my refund after showing a bit of my frustration. However I was told that unless I removed this one star review they WILL NOT refund me for the impression kit. Keeping this HONEST review online is more important that the additional $40, that’s what I told James (the costumer service rep i was working this issue with) via email. The fact that they tried to “buy” my review for a $40 refund is UNETHICAL to say the least. I stand my the opinion this company is shady and I most definitely wouldn’t trust them. Also noted. I only updated this review AFTER my refund was present in my account.

Can not get a response whatsoever. Horrible customer service. It seems great up until you pay the fee to get the aligners and then no one helps you anymore

Absolutely terrible customer service. After getting the link to my 3d preview, I was did not like they way they rotated my top teeth out, no one wants buck teeth! I was also concerned because of the number of collisions displayed on the 3d model. AlignerCo made no mention of a need for interproximal reduction (my teeth are crowded, I've done my homework and I know what questions to ask) so I sent them an email asking about the collisions. Their response was to pressure me to approve the treatment plan, "You are requested to approve the treatment preview plan to avoid any further delay", I did not approve it. They had a person in the call center (James) ring me the following week, he could not answer my questions or address my concerns. I asked to speak with the dentist overseeing my treatment and was told no. No way am I going to consent to any medical treatment where I'm not allowed to ask questions. I notified AlignerCo that I would be contacting my credit card company to dispute the charge and haven't heard from them since. Then this past week I got this random group text from e******297 at gmail ALIGNERCO IS A SCAM BASED IN LAHORE PAKISTAN. THEY ARE ****IN LIARS. NO DENTAL EXPERTS NO ORTHODONTIST NO FDA APPROVED , CHEAP PLASTIC ALIGNERS . SAVE YOUR MONEY SHEEPLE AND GO ELSEWHERE. AND HAVE PITY ON YOURSELF. ****IN IDIOT. POST THIS MESSAGE ON TRUSTPILOT AND BBB AND GOOGLE REGARDS J****/A****