ALIGNERCOReviews of alignerco.com

Good company

I wish I could give 0 stars. Things started out well, however, as I neared the end of my treatment I tried to contact them for further instructions. After waiting an extended amount of time I was finally told that I was to use retainers after my final step of aligners. I had never received retainers and explained this multiple times. In the meantime one of my aligners broke because I had been wearing them for almost 3 months. When I finally got someone to actually assist me they took forever to send retainers and hassled me about paying for them even though they had never sent the originals. When I got the retainers they were damaged and made so poorly I couldn’t even get them in my mouth. I tried to get them to send new ones in better packaging but they still wanted me to pay. I also had regression in my teeth and ended up with a gap I never had before. In the end they refused to help unless I paid more so I decided to go with a completely different company. I wish I had seen the reviews on other websites before I even started treatment with them. It ended up being a complete waste of my time and money. It’s a terrible company.

Scam! Horrible customer service. Everyone you talk to is named Elle, but they are all obviously different people or possibly bots. If I could give 0 stars I would! Instead of solving problems they continue to charge you to fix their mistakes. They messed up my first set of aligners (they said the molds were compromised, but sent the aligners anyway) and charged to charge me $200 for refinement aligners when my treatment did not come out the way they promised. After weeks of arguing with them, they finally agreed to send me new molds and aligners. I swear they just sent me seven sets of the same exact mold, because my teeth did not move whatsoever. They weren't even tight putting them on every 10 days. I was religious about wearing them and changing them out, and no change at all. Every time I sent pics I was told that my treatment was "on the right track". Again, they want me to pay $200 for refinement. I think they mess them up on purpose to keep collecting money. I'll add that they send absolutely no instructions with any of it, so you're left guessing. They didn't tell me to keep the retractors from the first kit, but they never provide any more. They don't tell you they have virtual tutorials for making the molds until you mess up the first time. If you mess up on the molds, they charge you for more putty and for shipping. A year and a half later and a set of refinement aligners later, and my teeth look nowhere near what they projected. If you tell them that, they'll just give you some BS about being within 20% of the projection (even if its way more off than 20%) and try to charge you $200 for more refinement aligners. SCAM. RUN.

Terrible customer service. Takes months for a response.

I 100% regret not going with one of the more reputable brands. Not only did everything along the way take months longer than they said it would, but their customer support people are inept. They will not take your concerns seriously, you will have to pester them to get answers to your questions, and you will have to pay more at the end of "treatment" if you want your teeth to be anywhere near as straight as their "treatment preview" shows. The biggest reason I sought treatment in the first place is one specific crooked tooth I've always been insecure about. When Alignerco sent me my initial treatment preview, it didn't show that tooth being corrected, so I DID NOT approve it and asked for it to be changed. The 2nd preview did show that tooth being fixed, so I approved it. Jump to the end of treatment where my teeth are as straight as they're going to get, and that one particular tooth is still in the exact same crooked position it always was. It did not move AT ALL. Going back to look at all the aligner steps along the way, where you can see the gradual shifting positions of the teeth, it's clear that there was zero change in that tooth's position. I expressed my concerns to the support person, waited the usual weeks for a response, and was told I would have to pay $200 for a refinement since only 90% of expected results are guaranteed to be achieved. I wrote back and said sure, I get that and would happily pay it if 90% of my results had been achieved. But that tooth did not move 90%, it moved 0%, and it had been clearly communicated as a main objective for treatment. After waiting more weeks for a response, they say all they can do is give a slight discount on the refinement. I ask to have my case forwarded to someone who can actually do something about my concerns. Wait more weeks. Another repetitive useless response. Ask again to speak to someone who can help me. They say someone will be in contact with me within 48 hours. After 2 months (!!!) I ask for an update, and get told the same old response about paying for a refinement. Pay a bit more and go with a company that won't jerk you around.

*Edited to add after much back and forth, I have been approved for a refund. However, this does not negate my negative experience with the company* This company and their customer service are the absolute worst. Save your time and money. It has been over 3 months and I have nothing to show except emails of them pretty much calling me a liar and constantly saying "they will check with their experts". Such bs. I have received zero aligners, shouldn't that mean I get a refund? What am I even paying for except an email pen pal named Ele full of false promises. 0/10 would recommend.

Alignerco is the most unprofessional company I have ever dealt with. I need a replacement retainer. I ordered one 3 months ago, telling them that I had broken my retainer and it was unwearable. One of the many Ele's said it would be expedited and I would have it in 2 weeks. Right! It's been 3 months. They delayed because they knew if my teeth shifted enough I would need to go back to the series of aligners, which means another purchase. Sorry, crazy glue to the rescue. They do not respond, do not process orders in a reasonable time, and do not know what is going on (too many Ele's). You have to be more aware when using a knock-off third-rate company. I should have paid a little more for better customer service. Buyer Beware!

I was told that my practice impression was not acceptable and they were going to have someone work with me directly. Next thing I know, I got a $25 charge for more material. I have plenty of material. This Charge was not acceptable