Cindy I.
Unclear policy regarding money back
When I didn’t feel comfortable moving forward with the plan, and wanted my money back after getting impressions, they put a sales person on who was pushy about me moving forward with the plan they proposed. He wouldn’t accept no for an answer. Even after explaining this was not recommended by my dentist, the lack of change I saw, problems with communication…. All of my reasons didn’t matter, he kept saying many people have been successful. I only received 75% back which is not clear on the website and that almost didn’t happen. So essentially I paid almost $300 for impressions and to be given a hard time by their pusher. Cornered, pressured and lost money. If you’re not wanting the plan they propose, you basically have to go through with it or risk not getting your money back after paying in full. Prior to this it was hard to get a response from the person I was assigned to contact when I had questions.
Response from ALIGNERCOMay 4, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short. Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us. Please reach out to our dedicated customer support team at Email:[email protected] Phone:- (877) 840-1561 so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you. We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.