ALIGNERCOReviews of alignerco.com

Have only received the first set of aligners and it’s been 3 months since my initial purchase. Was told it would take 3 weeks to receive the next set that I’m still waiting on. Funny how you are supposed to move to the next set after 10 days but how can you when you don’t even have them. Regret my decision to choose this company, won’t recommend them to anyone.

Save your money and put it towards Invisalign. I used Alignerco from 2021 to 2022. Although it shifted some of my teeth in the right direction, it caused more problems than positive outcome. Here are the reasons: 1- They left big gaps in my teeth that wasn't seen in the preview. They basically just flared out my teeth to create space. 2- The trays were ill fitting. There were always spaces between the bottom of trays and my teeth especially at the front and even when using the chewy piece they provide to make it fit. Was like fitting your feet into shoes that weren't the right shape or size. 3- The putty and mould they send you to get the right impression is outdated and uncomfortable. Nowadays technology can allow for a simple scan (i.e. Invisalign) without that annoying putty that sticks to your teeth. 4- I was told to pay an extra few hundred dollars to get a refinement treatment which I was not aware I had to pay to get my teeth exactly the way I wanted. Because the outcome of the first treatment was bad, I hesitated to pay extra to get it fixed. Eventually, I went to see an Invisalign specialist and in the end, i'm having to fix the issues that were left from using Alignerco. There's a reason why it costs a lot more so better invest in something that works.

TLDR: Avoid at all costs, they will take your money and run you in circles forever. I began working with AlignerCo 7/29/22. Initially, everything seemed to be good. They quickly sent impression materials and helped me to schedule a zoom meeting with their team to talk me through the impression process. This all seemed to go well, I followed their instructions and the images I submitted of the impressions were approved. After mailing them in, it took a couple weeks for them to develop my "smile projection". Everything looked good, so they began fabrication of a test tray. They told me on 9/3/22 that it would take 3 weeks and I should expect the test fit aligner to be in the mail on that timeline. Despite multiple attempts to contact them about delays, I did not receive the test fit aligner until 11/25/22, almost 3 months after it was "sent to the lab for fabrication". Best part, the aligners did not fit at all! So, now they told me that since it didn't fit I would need to pay for more impression material to be sent out so we could try again. Frustrating, but what's another $30 when I'm already almost $1000 in at this point, right? So same process as before, they sent the materials, scheduled a zoom meeting, and did the impressions per their instruction. Submitted images of the impressions, those were approved, and I was asked to return the impressions to make my projection. (They initially did not provide a return shipping label either, but with some push back they later did). Once they received the impressions at their lab, they informed me that they were compromised and could not be used. I was asked to, again, pay $30 for additional materials to be shipped out. At this point it was February 2023, ~7 months after signing up. After expressing my frustration, they offered to comp these materials, so I opted to continue trying. Same song and dance, I got the materials and set up a zoom session with Jay Smith. Did everything per his instruction, was told it all looked great, submitted images that were approved. Mailed it all in and, lo' and behold, the impressions are compromised and not workable. This process dragged out to May 2023. At this point they stated I could pay for more impression material to be sent out, or I could find a local Dentist or Orthodontist who could take digital scans to send in to AlignerCo. However, any of this would have to be out of pocket for me. After getting local quotes for $200-$300 for the scans, I decided it was time to cut my losses and move on to a company that can actually provide the services they claim. I requested a refund for the services they failed to provide. This was initially denied, but after asking for my case to be escalated to a manager I got this message on 5/31/23: "Upon sharing the details with the Manager, we have made an exception to issue a partial refund. A deduction fee of $300 will be applied, and the remaining amount will be refunded to the original mode of payment. Further negotiation or discussion regarding this matter is not possible. To proceed with the refund, please respond with "I consent."" I opted to take this as a $300 lesson learned, and will be pursuing treatment elsewhere. While I understand that under their business model the act of creating the impressions is done by the end user, I did everything exactly as instructed by them every step of the way, and, frankly, could not have done much differently. So, if you want to waste 1 year of your life, $300, and never receive a single usable aligner, this is the place for you. Otherwise, SEEK CARE ELSEWHERE. Edit: their response to this means absolutely NOTHING. the last message they sent me stated the following: “ Upon sharing the details with the Manager, we have made an exception to issue a partial refund. A deduction fee of $300 will be applied, and the remaining amount will be refunded to the original mode of payment. Further negotiation or discussion regarding this matter is not possible. To proceed with the refund, please respond with "I consent."” They were more than aware of all the issues, and failed time and time again to rectify. The ONLY thing that could change my feelings about this company would be if they refunded my ENTIRE purchase. They clearly never will because they do not value the customer experience.

Save your $ and go with Smile Direct Club. They trays they provide hurts, the putty mix hardens in your mouth and its almost cemented to your teeth, very difficult to remove. READ the FINE print under returns. They will fully charge you off the bat, and will not offer any refunds after 24-48 hours.

Worst company ever. The website says night time aligners will be about 6 months, I signed up and they tell me it will be 10 months. I read some bad reviews about things taking a while, but I figured it was worth it for the price. Well now it has been about 2 years since I started and my teeth are still not straight. I have needed 2 more sets of treatment that I had to pay extra for, which did nothing. They now tell me I need even more treatment but their customer service is just awful so it is taking forever to get anywhere. Please just spend some more money and go somewhere else. These people do not care about you, I keep voicing my concerns and get the same automated type email message where they are clearly not truly reading what I say, and it is difficult to get anyone on the phone. You send pictures of your teeth and every time they say "treatment is moving in the right direction" not my teeth do not look like how they should. I regret every working with them.

I started this treatment as of last year July 2022. I paid a little over 1700 cdn including refinements and my teeth aren’t straight. Their aligners are poorly made and sub par. They never achieved what they promised and now I have an additional gap in my mouth. I highly suggest to run away from these people they are thieves. They are refusing to refund me and have stolen my money. Stay far far away.

Less than one star. Their customer service and support teams do not proactively assist. I have been given the run around for 3 weeks, after reaching out about my concerns and stating explicitly what the issues are and complying with their every request. I have continually asked to have a professional call me to address my concerns and explain the next steps. As it so stands, I am unable to complete my treatment and they are not assisting to uphold their end. As a paying client I ought to get the full service I paid for.

I’ve been waiting MONTHS for my kit. I was sent one, asked how it fit. I replied. They decided I needed to start the entire process over again. Meanwhile, I’ve been billed for 5 months, teeth are still the same. Still no kit to start the adjustments.