ALIGNERCOReviews of alignerco.com

All my questions were answered promptly and I couldn’t be happier with the customer service!!! Update:: Today is Nov.10.2023 and I still have not received my son’s impressions kit or the $50 teen discount I was promised. I have been charged for both orders yet when I query the status of the orders I keep getting the run around. They don’t respond to emails either. I WANT MY MONEY BACK!!!

I took the time to write here about these scammers to make others aware of how BAD this company is. They will first scam you by convincing you to buy one of their packages and they will confirm to process a full refund if you just change ur mind ( this was by the way the answer of their customer service with regards their refund policy prior to placing my order ) they will skip mentioning the return window just to make you feel safe to order and cancel at any time. Well when I changed my mind after receiving the impression kit I requested to cancel the whole process, I was surprised by their ignorance of my cancellation requests. this lasted for days and finally they sent me an email to schedule a zoom call to go over the impressions process( while my request of cancellation was clear). for an instance I thought they missed seeing my cancellation request. well they didn't. when I was able to talk to probably one of the managers named James, they refused to refund me the amount I paid upfront to cover the whole package ( more than 1000$). Negotiation kept ongoing for few days till they offered me a partial refund ( they said I have to pay a cancellation fee. A new fee is BORN that was not mentioned anywhere or even by their customer service ). Well I don't think anyone will accept this scam. Alignerco needs to provide accurate responses and info to customers specially with regards to their refund policy. Misleading people to make them purchase their products is an example of scam and fraud. Update: I haven't heard back from them again since James offered a partial refund last week. Dealing with this company is simply a waste of time ( time is money no) and money. They are scammers and NOT HONEST. Shame on you AlignerCO. Well I have filed claims EVERYWHERE and I am confident I will get my money back but please stay away everyone Date of experience: October 05, 2023

Your smile projection shows practically no difference in my daughter's lower teeth. I would like a full refund since I never approved production and no product has been developed/shipped.

I had a terrible experience dealing with alignerco. It went bad right from the start. My first batch of aligners was very ill-fitting. The aligners were breaking into pieces at the back when I wore them. The response I received was to actually blame me and tell me that I was grinding my teeth. I am not a grinder, the aligner itself was not sitting flush with my teeth… the whole process continued this way with me struggling to get results. Elle would actually tell me that everything was ‘heading in the right direction’ as my aligners were cracking and breaking. I got refinements done for extra money. $200 each time. (The additional aligners fit ok and were not breaking which proves that it was not me grinding my teeth that caused the breakage.) This process was a total waste of money and my front tooth is still crooked. I would not recommend this company to anyone but my worst enemy. Now my husband and I have a standing joke when things go wrong in any given situation we will look at each other and say that everything is ‘heading in the right direction’ 🤣

After undergoing initial treatment and two subsequent "refinements," my teeth are still not correctly aligned. This assessment isn't just my own opinion but has been confirmed by an independent orthodontist. Despite multiple attempts to work with customer support, I find myself in the same unresolved situation. It's disheartening that the company continues to insist on additional payments for further "refinements", even though the first ones did not fix the issue. The issues that my independent orthodontist has pointed out are fundamental and should have been addressed during the initial phase of my treatment. Given that I have already invested time and money into this process, I find it unacceptable to be asked to spend even more to correct mistakes that should not have occurred in the first place. Go somewhere else for your braces. I will update review if company fixes the issue. Update: as you can see from their reply here saying "thanks for your positive review", even though it’s a 1-star review, they are ran poorly. Go elsewhere.

ZERO STAR FOR THE WORST NIGHTMARE OF MY LIFE! The worst nightmare of my life! Terrible terrible terrible terrible and beyond horrible experience of my life ever! I had a very very minor crowding in the bottom teeth that I wish I had never thought about doing anything about it cuz it wasn’t bad at all and I had absolutely no other issues with my teeth. AlignerCo permanently damaged my whole teeth and screwed up my bite/jaw function as their unprofessional failed treatment has caused my top teeth to be pushed backward and my bottom teeth to be pushed all the way forward and outward so now I have a huge problem chewing food cuz my top teeth no longer touch my bottom teeth when I try to chew food. Their failed treatment has also caused intrusion of my lateral incisor tooth (my front tooth went up to the bone and got stuck in the bone for ever and because it has shortened, it looks like I’m missing a tooth when I smile) and the other thing is that I have HUGE gaps in between my teeth in both upper and lower arch that I didn’t have any of that before starting the treatment with AlignerCo! It is to the point that I have to manually pull a big chunk of food out of the spaces in between my teeth! It’s so gross and disgusting. I have never been introduced to any dentist nor orthodontist in their team whatsoever so random people providing customers with cookie cutter aligners and obviously no monitoring at all as they call it a “remote” treatment. I have already filed a civil lawsuit against AlignerCo at the Superior Court and am pursuing a class action lawsuit against them as well.

I have never been UNHAPPIER! I thought this was going to be amazing for the price & was happy they support military.. But after finishing the treatment, my teeth are WORSE than when I started. They protrude outwards & are more crooked. When I said something about the gaps and my teeth sticking out more I was told it was to make space and it was temporary, but it was not. You will have to purchase 6 more months of retainers after your treatment to actually straighten your teeth because the nerves under your teeth need time to catch up. For The price of more retainers, you might as well buy from smile direct club for the price, and they guarantee straight teeth for LIFE if they’re ever crooked again or shift. Even then Invisalign is the only aligner company not being sued. Don’t try to save your money on aligners, you will pay the cost with your mouth. ITS NOT WORTH IT!! My teeth were not bad at all before I started, (I had braces before) but now I’m no longer comfortable or confident even when my mouth is closed. Buyer beware, at first I was happy when they started to shift “straight” but it’s only a temporary guise. This ruined my mouth.

FALSE ADVERTISING! AVOID THIS COMPANY! My teeth were relatively straight to begin with after previously having braces but my lower teeth have shifted over the years and I was looking to get them straight. After completing my treatment, my lower teeth are definitely not straight (see photos) and my overbite has not been fixed in the slightest. This did not look like the outcome based on my Smile Projection. My teeth were actually straighter during several steps of the process and it seemed like the last few trays actually made them worse! Why did I have to approve my Smile Projection, if the aligners don't actually match the "steps"? I contacted their customer support "Ele" just to get generic copy/pasted responses back. They stated that they don't guarantee results and only 80-90% of treatments get achieved. I have gone through their entire website and cannot find this stated ANYWHERE. Instead, they expect you to pay additional $200 per refinement until you get your desired results, going through the entire months-long process again. And the refinements are not "guaranteed" either, so you may need multiple refinements as well. Very deceptive and I would have been more open to refinements or chosen to go elsewhere had I known the costs would keep adding up anyways without any guarantee of results. But they do not state this ANYWHERE! Simply read the numerous other reviews that state this exact thing happened to them...its as if they purposely do this so they can keep charging you more