Alejandro W.
Bad results and experience in general
Starting with the purchase process, I paid for the treatment in full and it took them 2 months to ship my aligners and I never received them, so I contacted them and they just didn't help, at that point I felt I lost my money so opened a credit card claim and got my money back and then they decided to contact me a help, after trying to charge me extra I ended up paying again to get aligners, I completed the treatment exactly as instructed and ended up with gaps between teeth I didn't have before and they said that was the expected result I didn't offer any solution. Safe yourself a headache and choose a different company to get aligners.
Response from ALIGNERCOJan 30, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short. Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us. Please reach out to our dedicated customer support team at Email:[email protected] Phone:- (877) 840-1561 so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you. We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.