ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
ALIGNERCO (alignerco.com) has 5,167 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
alignerco.com
Website
alignerco.com
Category
Dental Services
Location
Hicksville, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered my aligners in November 2023 and have not received any of my aligners and it’s Feb 2024. Each time I contact customer service they say they have expedited my order and they will ship soon. Still nothing! I do not recommend purchasing from AlignerCo.
Response from ALIGNERCOFeb 19, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short.
Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us.
Please reach out to our dedicated customer support team at
Email:[email protected]
Phone:- (877) 840-1561
so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you.
We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.
VU
Vinny U.
I audit companies before working with them.
I have a super simple, very minor case of wanting teeth slightly moved so I'm looking at affordable options vs the major ones for complex cases.
****I audit companies before I work with them to see how easy it would be to cancel in case of things not working out. With the multiple people on here claiming class actions, it seemed more relevant then usual to do so.****
I placed an order (with a "special discount") through a support rep who confirmed my order. I then in the same chat asked the rep to cancel the order, "so that I could put it on a new card". Immediately the same rep who could give me a special discount couldn't help at all and I was to send an email to get it canceled.
Two days later, I get an email from alignerco thanking me for my purchase and saying that my aligners will be shipped soon. I forwarded that email to the address I was told to cancel at, then immediately called the support line.
It's clear the foreign company they work with has quotas and dings employees who cancel orders, because it took me 50 minutes and 5 "transfers" that were clearly just putting me back into the general pool, all telling me "you have to place another order *first*, and *then* we can cancel the first".
I finally said to the last one when I heard the same "you have to place.." line that I was just auditing the company, there was no way I was getting aligners through them, and if I didn't habw a refund confirmation by the end of the day I was doing a chargeback with proof.
I was finally told id have a refund confirmation by the end of the day, 6 days after chat support order made.
Order not canceled, escalated instead.
DISCOUNT PRICE OF ALL DAY RETAINERS WAS $550, AFTER ASKING TO CANCEL 26 TIMES.
******TLDR; 27 times asking to cancel order that was placed in and with chat support 10 days ago and immediately asked to be cancelled, new "final" price $500 "with a benefit of $395". The specialist of specialists says "Please note I am not refusing to proceed with the Refund..." proceeding with chargeback with bank, no clear path how far this goes.******
Run.
Response from ALIGNERCOFeb 19, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short.
Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us.
Please reach out to our dedicated customer support team at
Email:[email protected]
Phone:- (877) 840-1561
so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you.
We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.
CU
customer
Very Unhappy.
Never got a good impression. They will not refund my money.
Response from ALIGNERCOFeb 19, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short.
Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us.
Please reach out to our dedicated customer support team at
Email:[email protected]
Phone:- (877) 840-1561
so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you.
We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.
KA
Kellie Ann M.
Still no aligners
Still no aligners. I paid in full when we started… its been months and months, several phone calls, emails and empty promises of the aligners will be shipped in 2-3 weeks. Hugely frustrating experience. I would NEVER order from them again. I looked into disputing the cost on my credit card last month but they had me pay via paypal so I can’t.
Response from ALIGNERCOFeb 19, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short.
Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us.
Please reach out to our dedicated customer support team at
Email:[email protected]
Phone:- (877) 840-1561
so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you.
We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.
AM
Amira
Don’t do it
Good service at first but not consistent.
When originally thinking of getting aligners, I reached out to question whether or not my teeth are too crowded to go through their services. I already had generally straight teeth but I have zero space between my teeth. I was very specific about the tooth I wanted fixed so I questioned if this would impact the process for the tooth I wanted straightened out. They reassured me by staying I was ok to move forward with treatment. Big regret.
After my first round of aligners my teeth were not straight and I was completely unsatisfied. After complaining they said I can pay an additional 250$ to get a second round of aligners. Although I was not impressed with the outcome so I agreed. Knowing what I know now, I should have saved the money and gone to see an orthodontist. I did have partial coverage but the told me it would still be “cheaper” going through them. In the end, it was slightly cheaper but you don’t get the results you are looking for. For this reason, if you do have partial coverage for Invisalign I recommend going that route.
I can say my bottom teeth have improved after a second round but this was not the concerned area I originally reached out for. My upper teeth, the problem area I inquired about, has slight improvement, and in my opinion actually looks worse because on teeth have shifted.
Do yourself a favour, go see an orthodontist.
Order #: 52617
Response from ALIGNERCOFeb 19, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short.
Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us.
Please reach out to our dedicated customer support team at
Email:[email protected]
Phone:- (877) 840-1561
so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you.
We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.
JU
JulieP
No communication, no straight teeth
No communication, no aligners, they only send out a few Aalignets at a time, and then make you wait 2-3 months between the end of the last fitting set.
For example: they send out sets 1-5. When you start using set 4, they are alerted via the App, and then are supposed to send out sets 6-10.
I finished with set 5 in November, and tomorrow is February 1st.
No new aligners and no communication.
But be assured they received their money before the first set was even sent to me! Do lots of research before you choose an aligner company.
Response from ALIGNERCOJan 30, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short.
Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us.
Please reach out to our dedicated customer support team at
Email:[email protected]
Phone:- (877) 840-1561
so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you.
We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.
NR
Nitish R.
I wasted my $1000 buying these alignerco retainers
I have been using these braces for over 3 months and I barely saw any improvement. I felt that jaws don't align anymore. Sometimes it hurts a lot when switching between steps.
There are way too many fake positive reviews. The customer service responds very quickly, but doesn't honor what was sold and fix any manufacturing defects.
Its a cheap product to fix your teeth and you might end up paying a lot more to get it fixed. You are better off saving yourself $1000 as well.
Response from ALIGNERCOJan 30, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short.
Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us.
Please reach out to our dedicated customer support team at
Email:[email protected]
Phone:- (877) 840-1561
so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you.
We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.
RI
Ridwan
Horrible customer service and experience
Whatever advice or guarantee the customer care gives you doesn’t apply after you have paid. The people from the resolution team will tell you otherwise after they fail to meet their promises, timelines, or you have issues with their product making you loose your money.
Response from ALIGNERCOJan 30, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short.
Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us.
Please reach out to our dedicated customer support team at
Email:[email protected]
Phone:- (877) 840-1561
so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you.
We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.
