Ashley
Need better wording when addressing questions
Could do better on their wording which probably started the miscommunication. Also, the prompts starting with Dear and going straight to a long paragraph with the company after initially asking " that I heard several reviews that they break and why does that happen?" was unwarranted. If they cut out the beginning and just mentioned that sometimes people use them improperly that was enough for me. Getting defensive and proving the legitimacy made me question the legitimacy when I was not before. However, remained professional and de-escalated the conversation. I was going to give like a 2 but I was satisfied in the end
Response from ALIGNERCOFeb 11, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right. Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you. Looking forward to assisting you and getting you back on track with your treatment!



