ALIGNERCOReviews of alignerco.com

After about a thousand dollars, these didn't really fix the minor issue I bought them for. They wanted to charge me another $200-400 for "refinement treatment" but I just can't give this company more of my money. The reason someone chooses the cheapest online aligner company out there vs an actual human orthodontist is because they don't want to keep going back for expensive treatment. Their written materials and customer service have strange grammar and seem poorly translated. It makes following instructions and communicating about issues difficult. The process of taking impressions was confusing, uncomfortable, and when I sent them my photos they threatened if the next time I did it wrong I'd have to pay for a new impressions kit. I think they get away with being the cheapest on the market up front by charging for other surprise things along the way. I already had braces when I was a teen, but one tooth became crooked again over time. It was just that one crooked tooth I wanted to fix, and after following the treatment, it's still crooked, just a little bit less. I reached out, thinking it was a simple adjustment included in the price they advertise and already pay, but was told I had to pay $200 more (would have been $400 if they thought it was my fault, which seems subjective and tricky). While technically I signed a contract agreeing to this, this isn't clearly explained on their website, and I'm pretty sure I signed it AFTER I sent them $1000. I think the company makes their money by penny pinching. Their customer service will respond to you, but they won't really offer solutions that don't cost you more money. And I think their promotional materials are misleading. When you read their website you think, "I will have straight teeth after ___ time and $___ " but that's not true. I think I'm just going to live with this slightly less crooked tooth.

My treatment preview did not completely align my teeth, even leaving one tooth backward. After trying to get a refund, it took over a month for the customer service agent to grant the refund.

Not happy this company misplaced my first impressions and now I must redo. Very inefficient.

Worst company I've worked with - took 5 months to get my smile projection > and once I did? My teeth look worse than they are now. Only reason it's 2 stars rather than 1 is because one of the managers stopped the payment plan after blowing around $700 on nothing

I’ve easily paid over $350 on these and still not received them. I ordered them and had to FIGHT just to get my impression kit. It’s really been a whole nightmare.

I didn’t like how pushy Aaron was trying to up sale products. He also lied about saying that he was charging me shipping fees, when the receipt was totally different. I also didn’t like that I was being charged extra because the original impression kit didn’t come with all it was advertised to contain and they needed to send over another kit, and it is still missing the return label

The whole process is very slow. Customer service is slow and you can tell this is a foreign company and English is not their first language. It would be nice to be updated on when your next Aligners are coming, there are no updates. You have to reach out to the company constantly to get any form of updates

Although they are cheaper and affordable. Please do not write a review for a compensation. They made it IMPOSSIBLE to get the compensation aligners they promised if I reviewed through Amazon. When I finally reviewed them through three sources. They started requesting more images. They’re deceiving when it comes to giving out the “free” retainers. They never said they would need so many supporting documents. I have screen shots of all the conversations. They’re not honest.