ALIGNERCOReviews of alignerco.com

Two months later I still have not got my night guard. They took my money and then have ghosted me. Also all these reviews are 5/5 because Alignerco pays to have you give them 5 stars.

Update: Today is July 13th, 2026. You can see my original review below. I placed my order on 2/26/26. On 6/1 they sent me a single aligner to make sure it fit. I approved it on June 3rd was told it would be 2 weeks to receive my aligners. Today, after 137 days since I placed my order and numerous emails and phone calls, I received a box in the mail with only 4 more aligners - all identical! From aligner 1 to aligner 5 - there is zero visible change, tops and bottoms are identical. I've called and emailed them again to ask where the rest of my order is. No response yet. Here is my ORIGINAL REVIEW: I placed my order with AlignerCo on February 26th, 2026. It took them more than 3 weeks to mail out the teeth molding kit. I returned the teeth molds to them on March 20th, 2026 with express shipping. Today is May 21st and when I log into their app, my order is still showing that I am in the manufacturing process. It has been at this status for 3 weeks. Ive tried communicating with their Support Bot, which is the only option in the app. The bot tells me I need to wait. It will not provide an estimated date for shipping. My main complaint is not that the retainers will or will not eventually work, I hope they arrive and fit. My main complaint is that this process takes way too long from order to delivery. Its been almost 3 months since I paid for this system. Support is horrible. I may have saved $80 compared to other retainer programs out there but would have gladly paid another company more money to receive the retainers in a shorter time period. So, if you consider using this company, I suggest you expect at least 3 months before you will be able to start the process, which should only take 3-6 months to complete. Bad support. Horrible ordering experience.

Do not, I repeat, do NOT use this company. It took 5 months before I received my first retainer. There was absolutely no communication so anytime I reached out to get any kind of update, it took about a week to hear back and all of their “representatives” go by “Ele” and do not speak English very well at all. By the time I received my first retainer, I had been waiting 5 months like I said. They asked for pictures of my retainer before they agreed to send the next set. I sent the pictures and it took another two weeks before I had to reach out to ask for an update. They claimed the retainer didn’t fit correctly and wanted me to go into a location and spend $140 to get more molds made. I was fed up at this point. The amount of BS I had been through at this point. I spent more days trying to reach someone before sending an email that I would be filing a dispute for a refund for product not delivered as advertised. That’s when someone who actually spoke English reached out to me. After about 5 emails back and forth of him trying to persuade me to continue my treatment, he finally gave up and issued my refund. This company is a joke. Do not use them. It might’ve been a year before I received anything and dealing with “Customer Service” reps who read from a script and don’t speak English just isn’t worth it.

The worst customer service I have ever experienced. I ordered my set of aligners in November and had to wait over 6months to get anything from this company. When reaching out they keep saying that my aligners are still being manufactured and can not provide an estimated time of completion. To pay over 800 dollars for a service and not receive anything in over 6+ months is a complete disgrace. I highly recommend using another company!! As an FYI...I am still waiting on my aligners and paid/ordered them in November of 2025!!

This is the absolute worst experience ever. It’s going on month #4 and I still haven’t received my money back. I never received my alignment but was still paying my monthly bill. I’m currently opening a lawsuit and will tell anyone who will listen, these people are crooks. Do not let them scam you.

Started this process 8 months ago and still haven't gotten impressions they will accept. One did and then the aligners they sent didn't fit. Tried more impressions and they were rejected. Tried to get a partial refund a couple months ago but was rejected because it had been too long. They have no problem trying to get you to buy more retainers though. Highly don't recommend

Brian Johnson helped me with walking me through the process of how to do the molds for my teeth. I would have given 4 stars as he did a good job walking me through the process. He did however creep me out a bit because he asked if I live alone or with someone and then asked who i live with. This company has my address.after i posted this review (i came back to edit it) alignerco contacted me and asked if they could speak to me. I accepted their call. They told me they had a talk with brian. And that they would send me a free teeth whitening kit with my order. And they asked me to take down this reciew. I told them i would not take the review down. I just got my retainer today and there was no teeth whitening kit. Im never ordering from them again.

If I could give zero stars. I would. This has been the most unprofessional setup I have dealt with. First my liners were approved back in January, this was after they needed to me to download the newer app because I had approved them in their older app so it didn't cross over. That was supposed to be a three week turn around. Come March, I asked again. I was told they would be shipping out soon. I then reached out recently and said you know what give me my money back. My teeth have shifted at this point and magically they shipped out before a rep responded. Now, the liners have been shipped to my old address that I updated with them back in January. DO NOT USE THIS SERVICE. I am reaching out to my credit card company to request a charge back. This is breach of contract at this point. To add to this - they have several times attempted to get me to remove the charge back. They then requested I remove the negative review because they felt the issue was resolved. It is not. I have filed a complaint with the attorney general for the county they are in. They also have zero standing in the state of New York as a corporation. Do yourself a favor before you start this. Google Maps the address they have for their location. 17 Herzog Place Hicksville NY 11801. It's a store front. There is no way this company is legitimate.