Patrick S.
Poor communication. Ill-fitting impression kits. Refused refund.
AlignerCo exhibited poor communication processes with every step of this aligner journey. You as a customer must initiate all levels of communication to move each step forward or else your impression kit, tracking details, and Zoom meetings will not be forwardly discussed or processed. Their customer service department lacked the urgency to resolve errors unless you request to speak to their supervisors, only then will they process your request in a way that comes off as an exceptional act rather than a basic obligation or part of their job. AlignerCo then lost my returned impression kit and therefore couldn't proceed with my case for several days. My requests for a refund was denied several times despite me meeting the company refund policy criteria. The companies only resolution was to continue to offer their services, adding to my frustration. Update: I finally managed to get my refund processed through PayPal on May 20, 2024. My initial payment to AlignerCo was on Feb 12, 2024. Very subpar communication and lack of urgency for basic customer expectations. I’d give zero stars if zero stars were an option.
Response from ALIGNERCOJun 10, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short. Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us. Please reach out to our dedicated customer support team at Email:[email protected] Phone:- (877) 840-1561 so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you. We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.