ALIGNERCOReviews of alignerco.com

Having paid in full in January we are still awaiting the first retainers. The customer service is horrible - I think it is all AI because you just get standard platitudes promising a response which never comes and no one actually solves anything. 20/5/2025 - I have updated the review as we finally received the 1st aligners. I am hopeful that the service will improve and we won't have to wait so long for the next set

A little frustrated with creating “workable” imprints of my teeth. Unfortunately their virtual assistance scheduler did not offer any availability for weeks. After multiple tries I reportedly got it right. As frustrating as that process was, the customer service staff were very patient and helpful. Hopefully it is smooth sailing from here on out.

Answered all my questions. But never received a valid reason as to why I was charged for a new impression kit when the instructions were inconsistent. Now I’m schedule with an “expert” which should have been done initially. Now I’m coming out of pocket. No fault to the call agent, but frustrated at the process.

I purchased the aligner program the first week of December. The impression kit didn't arrive until the last week of December. Then the impression process has been ridiculously long and challenging. After following the instructions provided, the impressions weren't good. But it often takes 2 days to get any response back from the support team. So if I ask a question, 2 days later I get a response. Another question - another 2 days. I ran out of impression supplies and had to order another set. I then scheduled a zoom call with a support person. The schedule was booked for 2 weeks, so I had to wait again before doing the call. They were very kind on the zoom call, but we still weren't able to get a good set of impressions. They sent out a free impression kit this time and I scheduled another call for 2 weeks later. Finally we got a good impression on the second call and with the last impression set. So 3 months after my initial purchase I was able to send in my impressions. Then I learned that it takes up to another 5 weeks to get my aligners. The process itself is challening enough. But the delays between responses, scheduling appointments, and getting the aligners is ridiculously slow. From purchase to finally getting my aligners will be 4-5 months. Alignerco really needs to streamline their onboarding process.

It's a very lengthy process. It's been about three months since I started paying for my aligners and I'm now finally waiting on my official first aligner to arrive. Hopefully it works as it's projected to!

Customer service needs work

I would like to have a frank conversation about you need night time instead of regular. That you pay 200 more at the discussion.

Buyer beware of extra costs! After my entire treatment was completed and final smile projection results were not met I was told afterwards by an Alignerco representative..."this is to inform you that 80-90% of the projected results are estimated to be achieved." So now refinement treatment for an extra $250 will be needed for minor adjustments. (New impressions needed, new smile projection, more aligners) Also watch out for upselling as they wanted me to buy extra retainers, smile protection, before I even started my initial aligners. I did not purchase them and thank goodness since the job is 80% complete as of now without the refinement treatment which I am debating to do.