ALIGNERCOReviews of alignerco.com

After my daughter completed her aligners, she unfortunately broker her retainers. We ordered 2 additional ones 6 months ago and have not received them. Multiple calls and emails resulting in the excuse the shipping g company is having difficulty finding them. This has been an absolute disaster and ineptitude on their part!

I started this process with AlignerCo back in February because I was unhappy with my smile and wanted to improve spacing. From the beginning, I communicated my specific concerns, but the initial smile projection did not reflect what I had asked for and communicated about before going forward with it. As a result, I requested revisions to ensure the proposed outcome aligned with the goals I had clearly outlined from the start. It took several weeks and multiple conversations before a revised projection was presented. While I was ultimately pleased with the updated projection and felt it better reflected my goals, the process was already taking much longer than expected. After approving the treatment plan, it took another three weeks for the aligners to arrive. Throughout this time, communication was extremely difficult. Responses often took several days, which continuously delayed the process and made it frustrating to get answers or move forward. When my aligners finally arrived, I was informed that they were only intended for fitting purposes and not actual tooth movement. I was instructed to wear them full-time, provide feedback and photos, and continue wearing them until the next set was fabricated, which could take an additional 3–4 weeks. As soon as I received the aligners, I followed all instructions and submitted the requested photos and feedback. I mentioned that the trays seemed to fit well overall, but after wearing them overnight, my gums became swollen and bled in certain areas. The irritation was primarily around my back molars where the edges of the trays appeared to be digging into my gums. In addition, many of my teeth felt bruised and sore. While I understand that some discomfort is common when starting orthodontic treatment, I was confused because I had specifically been told these trays were only for fitting purposes and were not intended to move my teeth. My questions were not complaints about the treatment itself. I was genuinely seeking clarification about whether the gum irritation and level of soreness I was experiencing were normal for aligners that were supposedly not designed for tooth movement. What made the situation even more frustrating was that I was providing the exact feedback AlignerCo had requested before moving on to the next stage of treatment. I was instructed to wear the fitting aligners full-time, submit photos, and report my experience. When I shared my concerns, I was simply answering their questions and providing honest feedback so that the process could continue. Rather than receiving timely guidance, I waited several days for a response while being expected to continue wearing the trays. As the process had already been ongoing for months, I followed up because I was eager to finally begin treatment and wanted to understand whether what I was experiencing was normal. After reviewing my feedback, AlignerCo responded by stating that I should discontinue treatment, focus on my oral health, and that they would issue a refund. This was incredibly frustrating because I do not have any known oral health issues, and I had spent months working through delays, revisions, and communication challenges. I was simply providing the information they had specifically requested from me. At that point, it felt as though my concerns and questions were being treated as a reason to discontinue treatment rather than being addressed. After months of waiting and being excited to finally start a process I had wanted for a long time, the experience ended without treatment ever beginning. While I appreciate that a refund was offered, the overall experience was disappointing due to the lengthy timeline, communication delays, and the abrupt decision to discontinue treatment after months of back-and-forth. I had high hopes going into this process and was genuinely excited to improve my smile, which makes the outcome even more disappointing.

Dont do it. No matter how many impressions you take, they will never be satisfied with them. I can't tell you how many I've taken even after the video and following instructions to the max. I have now spent close to $800 for absolutely nothing. I will be looking for a refund since I have not been able to receive treatment. This has gone on long enough.

I am very disappointed with this entire process. The communication has been extremely slow at every step, with long delays between emails and no clear updates. It has now taken far too much time, and even the reimbursement process is dragging on. Overall, the experience has felt disorganized and unreliable. If you don’t want to take the risk of delays or unwanted results, I would not recommend this service.

I asked repeatedly for them to tell me if they could actually straighten my teeth before spending with them. they would lead me on and tell me "at the next appointment." at one point, I had to pay another fee, and they still refused to tell me until after I paid over $1000 that they could not fix my teeth. I have asked several times for a refund, and they REFUSE to send me a full refund, customer service is incredibly rude and unprofessional if you have questions. do NOT waste your money here. they are scammers who STILL have my over $1000.

I would not recommend ALIGNERCO to anyone who has dental insurance. Before starting treatment, I relied on their promises and assurances that they accept insurance. That was an important factor in my decision. However, when it came time to submit the required paperwork to Guardian Dental, ALIGNERCO failed to provide Guardian with the forms Guardian required. Instead, ALIGNERCO told me that I needed to fill out the forms myself. Guardian Dental told me that was not how the process works and that the dentist/provider needed to complete and submit the required documentation. As a result, I ended up paying approximately $1,000 out of pocket for something my dental insurance would have covered 100% if the paperwork had been handled properly. The product experience was also disappointing. My lower teeth are still out of line. When I asked for help correcting the problem, ALIGNERCO refused to send me a refinement kit or a kit to fix the issue. Instead, they wanted me to start the entire process over again, which was unreasonable after I had already paid for treatment. For anyone with dental insurance, I would be very cautious. Dental coverage can cost as little as around $7 a month, so there is no reason to pay out of pocket if your insurance would otherwise cover the treatment. In my experience, ALIGNERCO’s insurance handling and follow-up care were both very disappointing.

Don't be fooled by the 4.5 star rating. Product purchased: All Day Aligners 5/10/26 Cancellation & Refund Requested: 5/10/26 (later that night after more research) Cancellation & Refund Approved: 5/16/26 Refund Received: 5/26/26 Total Cost: $700 (Fully Refunded) I was repeatedly harassed by a customer service rep to remove my previous review of AlignerCo. I was called continuously for over 3 days after leaving my review and once I finally answered I was met with a very very scared employee (of which I named in said review) begging and pleading in the most professional manner he could muster. We talked on the phone for a full 30min of me trying to sympathize with him and hopefully come to an understanding. I figured the guy would be greatly punished for naming him outright in my first rating. After it all I gave him the benefit of the doubt, gave him the truth about the company he's employed by and how very soon they will fall the same way SmileDirectClub did. I removed my review and urged him to seek better opportunities if possible and to not go down with this dumpster fire of a company. The customer service is awful, the cancellation & refund process is incredibly redundant and felt like pulling teeth to just get approved. I had the call, waited two days for an email, got three days of consistent delays in response time and persistent pleading in way of offering discounts and deals to get me to reconsider having already stated clearly and directly that I was cancelling. This company has a bad rep for a reason and my experience is proof of just that. I literally didn't even get to start my treatment but if the product is anything like the quality of customer service, good luck. AlignerCo is a scam as all remote Clear Aligner Companies are. Careless is the word I'd use to describe this industry, in every facet. I know the convenience and prices seem like no brainers but something as important as orthodontics can't be done Cheap, Fast, & High Quality all at the same time and unfortunately AlignerCo chose the first two. If you want convenience I suggest one of the hybrid options but always do your own research. As for AlignerCo, don't waist your time and/or money. P.S: They have a 5 day refund policy which is why they draw out the process so long. (Edit) Reply: "Note that the matter has been reopened publicly?" That's what reviews are for. Reviewing a company publicly. But I guess a company built on sensorship wouldn't believe in sharing the truth. You would not say this to your paid for 5 Star reviewers. I mentioned in both of my reviews that I had already received my refund after excessive and needless delays, awful business practices, & countless attempts having to argue to receive my money back. Your 5 star reviews are bought and the reviews of genuine feedback, people who expected better from the apparent leading, most recommended, & most reputable company in the remote clear aligner industry would actually live up to its supposed greatness. But those people who were already hesitant to invest in something that seemed too good to be true to begin with were instead met with disappointment followed by harassment when they speak up about it. I don't need this farce of professional pleasantries and insincere good will. AlignerCo is not a trustworthy or honorable company and will never put a customer's care above their shameless greed. They tried to sensor me, I'm not the first and I'm definitely not the last. AlignerCo is and always has been a Scam.

Well it looks clear to me that I am one of the many that are leaving terrible reviews for this company. I ordered from them after seeing great reviews on google initially. I ordered in November of 2025, it is now MAY 26, 2026 and still nowhere closer to getting my teeth fixed. Every time I speak with someone I’m told the same thing of basically “I don’t know when you will get them” or “2 weeks” “3 weeks”. I get a RIDICULOUS amount of emails from the company trying to sell me all the products that I ALREADY PURCHASED AND HAVE YET TO RECEIVE. I thought that maybe the hardest part was getting the aligners started sending but after reading these reviews, it sounds like I am going to have trouble every single time I need the newest tray. This is absolutely disgusting business practice!