ALIGNERCOReviews of alignerco.com

No one will work with me to cancel the order. I have paid for 3 months and no response.

bad experience, I started in March until today I haven't received them, the waiting times are exaggerated.

Horrible experience with the company. How can a company continue processing your shipment and ignoring your refund request, when this was made before you even had an order confirmation? What started as a good conversation and a purchase the 20th of august has become a total nuisance now where it seems the company is doing everything in their power to refrain from giving me a refund. Made a purchase the 20th of august, was supposed to receive email confirmation, this never came. Even after contacting them 5 times through chat and being promised "You will have it today 100%" - this never happened. I thought well well, at least i have copy from the invoice, so i will just wait a couple more days. I speak with them again, same story "you will get it today, and the shipment will be shipped withing 2-3 business days" Based on this, my shipment was due to be sent the 28th of august the latest. And guess what? It didnt happen. At this point my trust quickly started fading, how can i continue with a company thats gonna offer me some sort of "healthcare service" which are straight up giving me the wrong information multiple times ? I contact them again through chat the 1st of september, requesting a refund. I had to send an email to the correct address, they provided it, i sent it the same day (1st of september). 2 days after i get an email my order is now shipped (3rd of september). I send them all screenshots, emails and everything, now they're trying to insist that the order was already processed before i requested the refund, which is impossible because i have the logs that clearly show the dates. My refund request is being ignored it seems at this point, and it feels like they're trying to hold the amount as a hostage until i receive the package. I have also clearly informed them i will not be receiving the package, it will be returned. Dont know if the company is experiencing overload of work or whatever, but coming with false statements and just ignoring the communication from the customer is TOTALLY INCORRECT. I always try to refrain from posting negative reviews as there's always more sides to the story. In this case, all the sides are documented and i have all the proof to show to. The way it seems now i will have to do a manual reclaim request either through the "fraud" section from my bank or through paypal - this is absolutely awesome! Just what i wanted! If i am lucky, maybe i will have my refund after 3-4 weeks.

Did not receive the night time kit. received the day time.

Too slow. I ordered over two months ago and only now are they starting to manufacture. Worse, it’ll be another three weeks before they ship my aligners. Really, three months?! A quarter of a year?!

I have been waiting on my aligners since APRIL! APRIL! It is not september and all i keep getting is hope from them nothing is certain. Everytime they give me a time frame they never stick to it. I have been constantly lied to and disappointed. They told me they were working on my aligners for an entire month and never even got started. They told me my impressions were perfect and waited until the month was over and I kept calling to then inform they were not workable. And instead of giving me another kit when they first found out, they didn’t tell me anything and let me wait an entire month thinking my aligners were going to come. They told me a month ago my aligners were going to be shipped in three weeks. It is now been four weeks and I have yet to receive an update or tracking details on when my aligners will be shipped. then to even find out not all the liners will even be shipped together, so I have to wait again during the process and hopefully they’ll make that quick but most likely they won’t. If I could give this company less than one star less than negative stars, I promise you I would, because they are the worst company I have ever worked with. I have asked for a refund multiple times and they act like that’s not even what I’m saying they just ignored their request entirely. I’m so tired of waiting out. I told them I want to move to another company. I don’t care if it’s more expensive you guys it is not worth it please just choose the more expensive way this cheap way will have you waiting for a year and have nothing. I wrote I wrote a review months ago, which prompted them to finally speak to me about what was going on, and finally ship a set of retainers to check if that would be my teeth size but even after that and having my measurements I’m still waiting for an entire month with no update yeah, I cannot urge you enough stay away. signed- Mary

I sent a payment through PayPal then changed my mind the next day due to a friend who works at an orthodontists office. She said it’s not safe without X-rays to make sure the jaw bone is healthy enough. She said all dentists say stay away from these businesses. I canceled within the time frame for a full refund, 24-48 hours (yikes! Such a short time frame!) Once that happened I got nothing but resistance from ALIGNERCO. They spent the next 4 days begging me not to cancel. I stood my ground and said I want a refund. I recorded every call. They finally said it will take up to 12 business days to get it back!! (It took 1 day for them to take it out of my account) Those 12 days didn’t start when I cancelled on 8/27/24 they started 4 days later when ALIGNERCO finally gave up and said I’ll get my money back. It got so bad I had to file a dispute with PayPal. I wouldn’t recommend this company. See a local orthodontist for X-rays. You’ll need a panoramic xray and a Ceph xray. Don’t go with this company. They can move your teeth but your teeth may be mobile after that and not grow the bone back to the jaw if you’re not a good candidate for it. That means they can be lose permanently. Trust an ortho dr in person. Not the company begging for patients. I still don’t have my refund btw. If ALIGNERCO would have been more professional and gave me a refund immediately I wouldn’t be giving this bad review. Note to the boss, stop begging! When a customer says they want their money back give it to them immediately!!

Unfortunately i wanted to love this company butv the customer service is horrible. I have been with the same aligners for almost 2 months because they did not send my aligners in time and when they did they sent it to ups which resent them back to alignerco A nightmare.. everyone is kind but not helpful. Won’t be ordering or returning to this company. Sad because the price i is s right on