ALIGNERCOReviews of alignerco.com

SCAM!!! I purchased aligners in full and did not receive them. Customer service was terrible in response time. Called the customer service number multiple times and no one ever answered. Management was rude via email. Horrible company.

Still don't have my order.

The worst customer service I have ever had with a company. Do not pay attention to details and emails in my request. Take weeks to get back with answers and Justin 🎾 attentive to everything.

Haven’t received them yet. Said they were shipped a week ago and USPS says they only printed a shipping label!

It has taken months to get my Aligners fabricated. If I had known it was going to take so long to get my Aligners, I would have gone with another company. The process is going to take longer than wearing the aligners to straighten my teeth. Also the Aligners did not fit as you can see from the my picture and I will have to get impressions and fabricated again prolonging the process. Also their customer service feels like ChatGPT responses. I have told them several times I needed the aligners as soon as possible to prevent my teeth from further chipping after my teeth moved and they don't really seem to move with any sense of urgency or concern. I have a 3D printer at home, I probably could have printed better fitting aligners faster at home. I emailed them my concerns and I want my money back they had the audacity to ask me to call them instead of them calling me. After I filed a dispute with the financial company I am finally getting human responses but they are arguing with me. They are gaslighting me even though I have been wanting my issues addressed from the very beginning. I wrote email after email and I just got placating ChatGPT Responses. Also as of 8/14/24 it will be against US law to write fake reviews. So don't believe the fake reviews! It wasn't until I read the real reviews that I realized I was being gaslighted! Ridiculous. AlignerCo responded below and I had asked for a refund and to cancel my contract for 3 months. It wasn't until my orthodontist sent them a letter is when they agreed to cancel my contract and refund my money. BTW their response is playing dumb they gave me my refund in January of 2025. They are awful and they have no idea what they are doing let alone their refunds and cancelled contracts. I have filed complaints with the BBB,NYOAG, and the Long Island DA.

Terrible Product Quality and Horrendous Customer Service - Avoid at All Costs! I am extremely disappointed with the Invisalign braces I purchased from AlignerCo. The aligners were poor quality, uncomfortable, and did not fit as promised , despite following all instructions. Worse, their customer service is a nightmare—unresponsive, unhelpful, and unwilling to resolve any issues. I’ve wasted time, money, and energy trying to get assistance with no results. Do yourself a favor and avoid this company; you’ll save yourself endless frustration.

I was told I could put my treatment on hold and get a partial refund of $400 until I'm ready to continue/start the treatment since I'm traveling soon and won't have an adress to ship to. I was told this by two different people, one being a supervisor. They shipped the kit for moulding and I was worried they'd forgotten to refund me so I contacted support who VAGUELY told me my info was with the financial team and that's all they'd say other than someone would contact me within 24 hours. It's been 4 days. 10 days total since I began this ordeal, seeking a resolution via refund. No refund. No one has contacted me. I've emailed several times. After reading all the bad reviews of people not getting kits or aligners on time or at all and people having to spend MORE money because their aligners didn't straighten their teeth, I am convinced this service is sketchy. I really thought they would help me like they said they would but I guess I was naive. I should've done more reasearch. Now I have to seek legal council to sort this out if they do not contact me and process my refund by end of month.

I have had an incredibly disappointing experience with AlignerCo, and I feel compelled to share my concerns. From the start, I’ve encountered multiple issues that seem to be part of a larger pattern of poor customer service and questionable business practices. My most recent interaction with a representative was especially frustrating. The employee was overly aggressive, constantly cut me off during our conversation, and attempted to explain my own experience back to me. This approach felt not only dismissive but also designed to pressure me into compliance rather than offering any real assistance. This is just one of many interactions I’ve had with AlignerCo, and every time I’ve encountered a problem, it’s framed as my fault. I’ve repeatedly been asked to pay additional fees for a service that I have yet to receive. Despite making payments over a year ago, I still haven’t received the promised service, and each phone call or email interaction only deepens my frustration. What’s most concerning is that it feels like AlignerCo is profiting from its own inefficiencies by continually charging customers for corrections. Rather than addressing the issues in a timely and effective manner, customers like myself are asked to pay more without ever getting the service we initially paid for. This approach borders on unethical and gives the impression that the company benefits from its mistakes at the expense of its customers. I have now formally requested a refund multiple times, and I am yet to receive a resolution. The lack of professionalism, combined with the aggressive and disrespectful behavior of the employees I’ve interacted with, leaves me feeling not just frustrated but also misled. The fact that these issues remain unresolved after over a year makes me feel like I am being taken advantage of. AlignerCo’s ongoing pattern of mistakes, poor customer service, and added charges without delivering the promised service is unacceptable. I strongly urge others to be cautious before considering their services.