ALIGNERCOReviews of alignerco.com

I have been in the trays for over a year on something it said would take 8 months. Then when I told them I had concerns not enough progress is happen on the new sets they told me I would have to pay more to get it right. I hadn’t even finished the sets I’m in and they were already asking for more money.

I committed to and paid for my aligners in August. It is December 7th and I still don't have them. When I committed to the aligners I was told there would be no added expenditures and that the daytime ones were best for me. On my first zoom session to take my impressions I was told the night time aligners were best for me...but now I would have to pay extra to switch from day to night. Which I paid. My first impressions, which were done following everything the Alignerco expert advised, did not work. They wanted to redo the procedure...but I would have to pay again for the materials, redo the session and wait again. When I objected given I'd followed their directions, they did pay for the material. Then weeks later I was told they needed X-rays as they weren't sure I was a candidate. Why was this not done as a first step, and why was I not told I would need to obtain and pay for X-rays? I've now, 4 months later been told that the aligners are under production. I still have no idea when I will receive them. I am still hopeful that the aligners will work but am annoyed by the lack of customer service and lack of transparency around their services. I am very put off by the constant demands for more money when it was their experts that caused any changes or repeated procedures. If the process was going to take 4 months or more to get started I should have been told this as this was certainly not the impression they gave me when trying to sign me up for their services.

No respect to delays and poor communication. Joke

Never use this company, I asked for a refund and have called and emailed multiple times and no answer! They don’t care about their customers just about money!

Scam, they steal your money and make you wait months for responses, i am speamkng to a lawyer right now.

Worst company ever. Started the process in July it's December and I don't have my aligners. I am in Europe nobody told me that the kit was comming from the US now I have an adicional 182€ bill that I was never informed that I needed to pay. Stay away from this company, sometimes the cheaper get's really expensive....

If I could give it a zero I would!!!!! Where to begin. I ordered the nighttime aligners for 950 total. I sent in the two sets of impressions, I later received my aligners and retainers everything was fitting decently. Until I got to step 6 where I felt like the top aligners weren’t really able to be pushed up all the way, I wore them 10 days went onto the next, same with 7, and then 8 being the worst fit. I wore them all for the 8-10 hours for 10 days straight. The bottom aligners have all been fitting perfectly secure with each new step. But then step 8 was the worst with huge gaps and I was unable to even push them past the halfway mark of my tooth. I have been emailing “Ele” about this issue I sent the pictures etc. Myyyyy idea was that I’d get a new impression kit and send it back and then they would just send me 8 new top aligners and retainer for the top to finish out my 16 step process. Wellllllll after “Ele” consulted with his/her “experts”… yeah that plan to do that, as long as I pay 450 efffffiiingggg dollars because “this is considered a new case”. Even though per “Ele’s” email this is a tracking issue” that the “experts” in fact messed while creating these aligners! Not an issue on my part but in fact theirs, which would make you ASSume they would in turn do the right thing and NOT charge you since you have already spent a huge chunk of money, sent in multiple impressions thereforeeeeee it should have been correct the FIRST time, and if THEY messed it up, then THEY. Fix it. I have asked for a refund orrrrr for my new aligners to be made and I NOT be charged 450 dollars in order to fix their little problem they caused. So moral of the story, do NOT do this or go this route. I have called customer service you WILL speak to the same people from Amazon, and T-Mobiles and Verizon’s customer service. There are probably not even actual dental professionals making these impressions. Good luck if you choose them, but I have warned you. Now I must go speak to a lawyer, or file a small claims in order to make sure I get my money back!

So we've been waiting all year for the Black Friday sale, they've sent us offers all year, turns out the day of Black Friday 11/29/24 the 'sale' pricing is actually worse than all of the deals they've sent us all year! So they raised the price and then tried to make the deal look like a great deal, but the 'black friday sale deal' is actually the normal full price they charge all year!! Can you believe that!? This is very very deceptive! I then contacted them, and they weren't very friendly or helpful, and even after speaking with the supervisor they refused to give the offer they were just offering us a couple of weeks ago! They obviously think everyone is stupid and are just taking advantage of people, so that really shatters our trust in this company for our ortho care! Will be looking elsewhere!