Benji
Terrible
Terrible. Save your money. For reference I paid for the night time guard in full for $975. It's been exactly 2 weeks since I paid and heres been my experience so far: 1 week to receive the trays/puttys for the impressions of your teeth. (the trays are used trays, absolutely disgusting, I proceed to clean them with alcohol and soap) I do the impressions with the puttys provided but in too small of a tray as I would later find out. I drive the the hicksville location where I'm greeted (or not greeted) by the guy at the front desk on a "call" - he tells me with a disgusting look on his face that I should've done them in the bigger trays. (ok my fault) so I purchase $50 EXTRA of puttys. I ask if I can do a set here really quick alone and get his approval (ofcourse it's a no with the disgusting look on his face again) - I keep my cool no problem. so I step right outside of the location and do it. I come inside and he says they're fine. 1 week later I message the person in their chat to update me on my aligners. Turns out the $50 of puttys and 3 sets of upper and 3 sets of lower impressions "disappeared" - very obvious the guy at the front desk threw them out after I left. How this is the person at the very front of your company is beyond me. Now they're refusing to give me my money back trying to send me more puttys as if I didn't come out of my pocket $50 for more puttys (for my mistake) and they proceed to get thrown out. - Absolute comedy - and they also asked for their "used trays" claiming I still have them when I gave them to the guy at the front desk. How does he still have a job? Bad bad bad, and they were paid in full, imagine for those financing how you will be treated.
Response from ALIGNERCOFeb 11, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. At AlignerCo, our priority is providing high-quality, affordable, and seamless aligner treatment, and we take every concern seriously. We’d love the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll work to resolve any issues as quickly as possible. Your smile journey matters to us, and we’re committed to ensuring you have the best possible experience. Looking forward to assisting you and turning this around!