ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
ALIGNERCO (alignerco.com) has 5,167 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
alignerco.com
Website
alignerco.com
Category
Dental Services
Location
Hicksville, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Horrible! Placed order in July 2024. Had to take multiple different impressions , even with “specialist” guiding us and telling us our sets were good. Didn’t get first retainer until January and it was a joke. Didn’t even remotely fit.
Response from ALIGNERCOFeb 14, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right.
Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you.
Looking forward to assisting you and getting you back on track with your treatment!
ZB
Z B.
Unethically- fooling customers
Unethically- fooling customers, quoted price on message when I tried to pay they said it was by mistake, when I spoke to manager ( Mathew -Indian accent) was so rude, instead of trying to resolve the issue he said he is a busy man and told me to either pay or if not he would like to hang the call.
Response from ALIGNERCOFeb 14, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right.
Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you.
Looking forward to assisting you and getting you back on track with your treatment!
CU
customer
Awful
They take forever to get the molding right, communicate and get the trays done. I’ve worked with other teeth companies and they were way more efficient and expedient at doing their jobs.
Response from ALIGNERCOFeb 11, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right.
Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you.
Looking forward to assisting you and getting you back on track with your treatment!
PH
Philip
0 Stars
0 Stars. Avoid! The results were not good on my top teeth. They told me I need a "refinement" and charged $200 for a new set of impressions. Then they claimed I "relapsed" and said I need another full treatment. I asked how I could relapse when the treatment was unsuccessful and why the second attempt would be different? Despite multiple requests they ignored my questions and just kept asking for more money.
Response from ALIGNERCOFeb 11, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. At AlignerCo, our priority is providing high-quality, affordable, and seamless aligner treatment, and we take every concern seriously.
We’d love the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll work to resolve any issues as quickly as possible. Your smile journey matters to us, and we’re committed to ensuring you have the best possible experience.
Looking forward to assisting you and turning this around!
CU
customer
This company is terrible
This company is terrible
Response from ALIGNERCOFeb 11, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. At AlignerCo, our priority is providing high-quality, affordable, and seamless aligner treatment, and we take every concern seriously.
We’d love the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll work to resolve any issues as quickly as possible. Your smile journey matters to us, and we’re committed to ensuring you have the best possible experience.
Looking forward to assisting you and turning this around!
LM
Laura M.
ABSOLUTELY HORRIBLE!!!
This is absolutely the WORST company I have ever done business with. Things were going ok until we reached the consent form. They REQUIRE you to allow them to use your pictures for marketing purposes, and then call it “voluntary.” It isn’t voluntary if you can’t submit the consent form without checking that box! They continually tried to talk me into signing it, stating that they had “made a note in my file” that I did not want my images used, but I could “go ahead and sign it.” No, I won’t. They eventually did remove that clause, so I signed the consent form. Two days later they said they still didn’t receive it. I stated I had been through this process so many times now that I was not going to do it again. Oh, wow, look at that…you found the one I sent.
The other problem is they keep referring you to the app. You cannot use the app because the original consent form, allowing them to use your images, is blocking the site. Again, you cannot proceed if you don’t sign the agreement to use your pictures.
Then they sent the projections of what my smile will look like. It looked the same!! I am not paying $1,000 for treatment that changes nothing! Then they tried to say what I was requesting was “beyond the scope of what they can do.” WHAT?! My top teeth are not crooked. I have a slight overbite that aligners could fix. It amounted to a lot of bs and no follow through. You get the run around from every person and “department” you talk to. So I informed them I was not going to go through another 10-11 months of such unprofessional and unethical business practices. Instead of just acknowledging their mistakes, of which there were PLENTY, they are refusing to refund the money I have already spent, and refusing to refund the remainder of the treatment I DID NOT RECEIVE to Affirm. I am now on my second dispute with this horrendous company and may have to contact an attorney. From the other reviews, that I desperately which I had read first, it actually sounds like a class action lawsuit is more appropriate. They are defrauding MANY people with their false promises and lies.
Response from ALIGNERCOFeb 11, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. At AlignerCo, our priority is providing high-quality, affordable, and seamless aligner treatment, and we take every concern seriously.
We’d love the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll work to resolve any issues as quickly as possible. Your smile journey matters to us, and we’re committed to ensuring you have the best possible experience.
Looking forward to assisting you and turning this around!
JH
Jeff H.
Read the negative reviews because…
Read all the negative reviews because they are all very accurate! Horrible customer service that has no idea what going on inside the company. It would be just as productive to talk to a rock than it would be to contact customer service.
Oh and I’ve reached out to them several times and no reply. Except on here when they saw the bad review
Response from ALIGNERCOFeb 11, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. At AlignerCo, our priority is providing high-quality, affordable, and seamless aligner treatment, and we take every concern seriously.
We’d love the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll work to resolve any issues as quickly as possible. Your smile journey matters to us, and we’re committed to ensuring you have the best possible experience.
Looking forward to assisting you and turning this around!
CU
customer
Terrible customer service
Terrible customer service. Only received top teeth aligners. Bottom teeth weren’t being fixed and didn’t get a discount. That wasn’t really an issue. Then it took over 4 months to get the first set ofaligners. After the first set was complete I called multiple times because I was waiting on the next set. After the 5th call they said they were refusing to send the remaining sets (that I paid for) unless I left a five star review online. Unreal.
Response from ALIGNERCOFeb 11, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. At AlignerCo, our priority is providing high-quality, affordable, and seamless aligner treatment, and we take every concern seriously.
We’d love the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll work to resolve any issues as quickly as possible. Your smile journey matters to us, and we’re committed to ensuring you have the best possible experience.
Looking forward to assisting you and turning this around!
