ALIGNERCOReviews of alignerco.com

Placed my order in November 2024 (it’s now march 2025)0, still don’t have aligners, asked for a refund many times. None was given just excuses on how they’re unable to receive my 3D scans from my dentist. Place is a total scam, I’m out $750. Reporting to better business bureau.

I have made 3 payments and HAVE YET to receive my invisible liners. I have been jerked around and am STILL being jerked around. 90 days….90 DAYS and nothing to show for it. I am contacting my local BBB and I’m going to light up google, yelp and any other reviews with cautions before using your service. I have complied 100% with everything requested and still nothing. Please, PLEASE use caution with these scammers!!!. I wish to God I could sue this company in civil court!! Stay away!!!!!

The aligners don’t fit at all! Not even close. Terrible product! Very big disappointment!

SCAMMERS AND LIARS! AlignerCo promised me a refund after determining I wasn’t a suitable candidate. Their rep clearly stated I would only have to pay $62.48, and I agreed. After I upheld my end of the deal and canceled my dispute, they suddenly changed the terms and refunded me less than what we agreed on. Now they’re ignoring me and refusing to acknowledge their own written promise. They will say whatever it takes to get you to drop your dispute, then scam you out of your money. Avoid this company at all costs!

I am writing to express my deep disappointment with the appalling service I have received from Alignerco and from James Myles, the so-called “Senior Representative.” My recent experience has been frustrating and disheartening, and I feel compelled to bring these issues to your attention. From the very start, the lack of follow-up and communication was evident. Despite multiple attempts to contact your team for clarification and support, I was met with silence or vague responses that only led to more confusion. This sort of neglect is completely unacceptable for any company, especially one that prides itself on customer care. What I find most troubling is the unethical behavior I experienced from Mr. Myles. Instead of addressing my concerns in a professional and transparent manner, I was misled and manipulated into a situation where I was threatened with the need to sign a false document in order to avoid further escalation. This kind of pressure is not only deceitful but shows a blatant disregard for customers' rights and satisfaction. It feels as though your company is more interested in saving face than in offering legitimate, ethical resolutions. I am appalled by the lack of accountability, professionalism, and honesty that I have encountered. As a paying customer, I expected better treatment and transparency. The actions of Mr. Myles and the general handling of my case have left me disillusioned and upset. I hope that you will take this matter seriously and address these issues with the urgency they deserve. I expect a full explanation of the steps you will take to resolve this issue and prevent this type of behavior from occurring in the future. If this is not handled appropriately, I will have no choice but to explore further actions, including sharing my experience publicly. Here is the latest email from James Myles "Thank you for your email. I have discussed your case with the relevant department, and we have reviewed the situation thoroughly. After careful consideration, we have decided not to proceed with signing the document from your side. However, in order to resolve the issue and proceed with processing the refund, we kindly request that you sign the document provided by our side. This will allow us to move forward with a refund of CAD$1000. Please note that we ask for the signed document to be returned by Friday, February 21st, 5 PM EST, to avoid further delays. If we do not receive the signed document by this time, we will process a partial refund of CAD$500 for your order of the worry-free plan (additional retainers) and close the case. We appreciate your prompt attention to this matter, and we hope to resolve it amicably. Should you have any questions or need further clarification, please do not hesitate to contact me. Thank you for your understanding, and we look forward to your response. In case of any questions or concerns please feel free to contact me. Regards, James Myles Resolution Specialist Phone: (877) 271-7417 Email: jamesmyles&alignerco.com Website: www.alignerco com Address: 16 Herzog Place, Hicksville NY 11801 The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future."

The company is a scam. I went through the steps to get aligners and they never sent them to me. After 3 months they emailed me telling me I’m not a good fit and refuse to give me my money or product! They keep telling me to gift them to a friend but I just want my money back. I’m pretty sure emails are all auto generated because I’ve gotten the same one 3 times when I’ve asked them to simply refund my money if I’m not a good fit. Scam and taking peoples money without providing a product

Less than 1 star! More like -5 dtars. I have been trying for months to get a refund and was told I had only 24-48 to ask for a refund. How are you supposed to know if you want a refund until you get the product??? Completely disgusted with this company I would not recommend 100%.

Absolute scam, first they were 3 weeks late on the delivery date they had promised me then they send me a email saying to reschedule my delivery not knowing I have cameras and no one ever tried to deliver the package in the first place and email me to say I have to go now and pick it up? This company is the worst I’ve worked with and their support system always promises to help but never do anything about any situation you call them about. Would not recommend at all worst company ever.