ALIGNERCOReviews of alignerco.com

I paid for all of my aligners in full, but I’ve been dealing with repeated delays, broken promises, and poor communication from ALIGNERCO. Back in October 2024, I called to report that Steps 6 through 13 were never delivered. The representative said they would “look into it” but never called me back. When I followed up again in February 2025, they admitted the trays were lost in the mail and said they would send the remaining aligners right away. But in April 2025, the story changed again. Instead of honoring their word, they told me they now require updated photos before sending anything — even though I had already provided what they initially asked for. On April 10, I received an email from them confirming that Tray 6 “will be sent at this time.” Yet I’m still waiting. To make things worse, they just emailed me asking for a positive review, even though I haven’t received what I paid for. I truly regret trusting this company. If ALIGNERCO corrects this and sends the trays I paid for, I’ll gladly update this review. Until then, I would not recommend them based on my experience.

The DAY I placed my order I changed my mind. Did the budgeting and knew I couldn’t afford it. I reached out and they refused to cancel and instead gave me “$100 off.” Reached out again explaining I’ve had a sick kid and cannot afford it. Still haven’t even opened the box and they refused a refund or cancellation.

This company is terrible. first i did a zoom meeting to make sure the teeth impressions were done properly. I was told by their experts it looked great and they would be able to make retainers from. Then he up sold me a spare retainer and night time aligners. Weeks later i was told they would not work and they needed 79.00 for a new mold set. After arguing with them . they moved the fee to 30.00 , that they called the shipping fee. Eventually got retainers and followed there process which was logged weekly in there app for review .only to find out half way through the retainers , they were not seating far enough down on teeth. After addressing this with customer service. I sent pics to show and they just had me bounce back and forth to different retainers . This process of talking with customer service lasted over 2 months. Then i was finally told i need a new set of retainers and they would do it for only and additional 500 dollars.I told them i would not pay that and I never received a second retainer that cost me an extra 100 dollars. this is the email i received back. Hi John, I trust this email finds you in good health, and I extend my apologies for any inconvenience you may have experienced. It is important to clarify that the ill-fitting of your aligners does not stem from a manufacturing fault. The suitability and effectiveness of aligner treatment can be influenced by various factors, including but not limited to adherence to provided instructions, an individual's medication regimen, bone density, and other unique dental and physiological characteristics. It is natural for different individuals to respond to the treatment in slightly different ways due to variances in dental anatomy, genetics, jaw structure, and related. I would like to apprise you of a recent development regarding your case. After a thorough review and discussion with my supervisor, we have made a special exception in recognition of your status as our valued customer. Consequently, we have adjusted the total amount to CAD $450 Additionally: You had one set of retainers included in your plan, and it was delivered to you along with the aligners. Looking forward to hearing from you soon.

AlignerCo initially attracts customers with appealing promises, including the option of a full refund if you disagree with the treatment plan. However, my experience reveals these claims to be completely misleading. Despite their assurances, the company engages in delaying tactics, seemingly with the intention of exhausting the time frame for seeking a refund through PayPal. I was also supposed to receive a teeth whitening kit as part of my order, but I never did. On top of that, I had to pay extra for shipping twice, which added to my frustration. Moreover, the treatment plan they proposed could have caused significant damage to my teeth, as confirmed by two independent dentists. This raised serious concerns about the safety and effectiveness of their product. Throughout the process, their communication has been unhelpful, offering no solutions or genuine assistance. They do not honor their refund policies, and their behavior lacks transparency and professionalism. I strongly caution others to thoroughly research and consider alternatives before committing to AlignerCo. My experience has been nothing but disappointment and frustration.

Guys, don’t waste your money. This company is a complete scam. If there’s any mistake — even on their side — you’re the one who has to pay for it. There’s no accountability, no real support, and no guarantee that you’ll receive what you paid for. The total cost is around $1,700, and honestly, it’s not even worth $100 . I deeply regret trusting this service. Save yourself the stress and go elsewhere.

These guys were nothing but a scam the liners they sent did not complete the process. Then they try and get u to pay a 250$ touch up fee to only come back and tell u another full treatment plan is required. They are so slow at shipping and getting aligners to you that if you have any issues your teeth will move by the time you get any new replacement aligners. One of the most unprofessional co I have dealt with that's why they are cheap unfortunately you get what you pay for and speedy prompt service if there is any problem is not with Alignerco.

Did a bait n switch .. fraudulent company had to file with bank to get money returned. Sent opened products, not sealed properly. Don’t waste time with customer service they just keep trying to sell you more products than getting your order right. Do not buy! Buyer beware!

Worst costumer service I have ever gotten so I found out you need prior dental appointments which I asked before I bought if dentist visits were needed and they told me no later to come find out that’s not true so I said I wanted to cancel and get my money back and they were not willing to do that I agreed that I would pay for the impression kit since I had gotten that but it was like pulling teeth trying to get the rest of my money back. So in the end they finally agreed to give me some of my money back I had to pay for the kit and then 20% service fee which I think it dumb because I never actually received a service but whatever I wouldn’t recommend them