ALIGNERCOReviews of alignerco.com

*I was asked to update my review almost immediately after posting and miraculously they had my shipping information. I stand by my initial statement below. The customer service is really what makes the company experience subpar* While the service provided has been adequate, customer service and follow up inquiries concerning the product have been awful. After initially purchasing the product it took several emails and about 2 months to receive my aligners. I had to email twice after the manufacturing deadline came and went twice and I still had not received them. If the company would have been proactive in contacting me to let me know the production was behind I would have less complaints. I have the same complaints for my retainers, at this time I have sent over a dozen emails for my retainers. The manufacturer deadline has passed and I had to contact the company again about the issue. I am currently still waiting to hear back when my products will be shipped. If I do not receive them soon I will be asking for a refund of the $800 I paid for the extra retainers.

So difficult to get help. Never get the same person twice. Extremely challenging to get impressions right.

The emails I got requesting photos and impressions of my teeth seemed to be AI generated and frequently gave wrong instructions for my purchase (it was giving me instructions for braces not for the aligner I preferred) which required multiple emails to verify the correct instructions. You need better qc on the ai emails

My order was placed on May 21st. The communication from the company was very poor. I would send a message and it would take at least a week for a response. Here we are 4 months later and my aligners have not arrived. I have not received any correspondence telling me that they have been shipped. At one point, I asked for a refund and I would move on to a different company. They did not do that. I may still receive the aligners and they may be great, but that hasn't happened yet.

This whole process is taking too long! The assistant that helped me when I was going through the process of getting my implants done was very short with me at times and was very pushy and I was getting frustrated. I will not refer anyone I know to this company, too many steps in your process! I just want my aligner so I can get done what I set out to do and that is straighten my teeth. At this rate I should have paid the money that I was trying to save and go the long route.

The process to get replacement retainers has taken MONTHS. Not acceptable!

Pain to work with if you need support

The company itself and personnel are trustworthy, professional and understanding, the process itself needs vast improvement. If they would just get a 3-D equipment lab like the one office I used when dealing with SmileDirect in my area this process would have been so much faster and efficient. I could have had my impressions done quickly and correctly the first time. Because the trial and error trying to get a proper set of impressions doing it yourself took 3 mths of my time due to phone calls, lack of prompt communication to get to this phase of this long journey. Now I wait for the retainers to be made and mailed to me before this ordeal is completed.