ALIGNERCOReviews of alignerco.com

Communication is seriously lacking. I originally used this company to fix the crowding on my bottom teeth, but unfortunately, the process ended up messing up my top teeth as well. They created a huge gap between my side teeth, and now my front teeth are uneven. Before treatment, my top teeth were at least straight across. The final straw was when my aligners got destroyed. It took them over a week just to get to my request for replacement aligners because of a backlog. In the meantime, my teeth have shifted, and I’m now left dealing with the consequences of a delay that was completely out of my control. And don’t put too much faith in the “guarantee.” Apparently, if your retainers are considered “ill-fitting,” you can lose the guarantee to have your teeth corrected. I had no idea my retainers were considered ill-fitting because they don’t check in with you or monitor your progress. Overall, I’m extremely disappointed with the results, the lack of communication, and the lack of follow-up throughout the process. I went into this hoping to save money, but instead I’m now unhappy with my teeth and may have to spend even more money to fix the problems that resulted from treatment. I definitely learned my lesson: Sometimes trying to save money with a cheaper company isn’t worth it. I wish I had spent more upfront for a company that provided better communication, monitoring, and accountability.

This product is a waste of money if you prefer a 3-D scan versus the DIY impression trays using putty. I’m not comfortable taking my own impressions at home with putty. The network for getting highly accurate 3-D scans is practically non-existent. When I purchased the product, they had a scanning service in Austin, Texas, which is the capitol city of Texas. Sadly, they discontinued using that scanning center and suggested one that would require a 3-1/2 hour round trip. I was in Menlo Park, CA. The heart of Silicon Valley and the best they could offer was assistance taking impressions - not scans - at a dental office across the bay. I’m in Santa Fe, NM for the summer - another state capitol - and they use a center in Socorro, NM, which is about 5 hours round trip. This was a waste of money. I should have got Invisalign from the start.

Do not be misled by the low advertised online price, as I experienced firsthand. In my view, the initial quote was significantly lower than the actual costs and the painstaking effort required to complete the process. After I registered and made a payment through Affirm, the company began soliciting additional purchases almost immediately, with frequent emails promoting upgrades and supplementary products. The impression kit cost me thirty dollars upfront. Unless you have prior experience with dental impressions, getting an accurate impression on the first attempt can be extremely challenging. My initial impression was deemed unacceptable. I was advised that a 3D scan, costing approximately three hundred dollars, was necessary, or about two hundred dollars if I traveled approximately one and a half hours outside my location because there were no nearby facilities. This was merely the beginning of the issues. Communicating with the company proved to be arduous. I had to make international calls, deal with an English barrier, leave messages, send multiple emails, and wait several days for callbacks. If I missed a call, reconnecting was notably difficult. This process took two to three weeks before I finally spoke with a representative. Subsequently, I scheduled consultations via Google Meet. Despite scheduling weeks in advance, the representative often failed to attend. I waited patiently until I received emails requesting rescheduling. The subsequent appointments followed a similar pattern. On the third attempt, I finally connected with a representative—forty-five minutes late. The excuse given was that they were hosting a birthday party in the boiler room. I found this explanation unprofessional and unacceptable, particularly given the weeks I had spent seeking assistance. At this point, I requested a refund. This request initiated an additional two weeks of emails, missed calls, and waiting for a resolution specialist. Ultimately, I was informed that a full refund would not be provided. I was expected to cover the cost of the impression kits and contribute toward the credit card processing fees the company incurred. By the end of this process, I had invested approximately eight hours trying to resolve a matter that should not have become so complex. My overall experience was exceedingly frustrating from the outset. The advertised low price was misleading; additional costs, repeated delays, inadequate communication, missed appointments, and a cumbersome refund process compounded the difficulties. I strongly recommend that prospective customers thoroughly review the company's complete cost and refund policies before making any payments. Do not assume that the advertised price reflects the final amount payable. Buyer beware. Based on my experience, I would not endorse this company. Update 8/18/2026: Since I started this process on 7/18/2026, I have gone through a staggering 68 emails, spent 8 hours on calls, endured long hold times, left numerous voicemails, exchanged 16 app messages, and waited days for responses—all just to get a resolution. After disputing with Affirm and arguing back and forth, the resolution specialist finally agreed to process a full refund to my Affirm account. It's important to mention that during this ordeal, I was asked to remove my review, but I chose not to. As of now, I still have not received any refund for the initial impression kit fees or for the time I wasted. ***Do yourself a favor and steer clear of this company to save yourself countless hours of frustration. You’ll likely end up just as satisfied, if not more, with a local orthodontist, and you'll pay a similar price without the headaches.

It took three months to get the mouth gaurd and there is zero communication where you order is at during this process unless you contact the company to find out. When my night gaurd was finally delivered it was VERY painful to wear and didn’t fit properly. I emailed them and they have a 24-48 hr response time. It took them 11 days to respond to me and they blamed me saying my teeth moved and it’s not their problem and to just wear it through the pain. Horrible customer service and horrible product.

Started process in January 2024. Now it’s August 2026 & the one tooth that I needed straightened is still not straight. After over 35 sets of aligner & well over $2,000 the company is not answering me for satisfaction! Difficult to make teeth impression & tedious to send back & forth & days without answering back with answers. I would have been better off just going to an orthodontist near by. I would have spent the same amount of money with less stress & better results! Lesson learned!!! I would not recommend!!

Three months in and have received only one tray. They are not responding to any of my attempts (emails, calls) to secure the rest of the trays. I would go with someone else.

This has been an ongoing nightmare since January 2026, and I'm still not finished. My original full treatment plan did not fully straighten my bottom teeth. I wore my last set of aligners longer than intended hoping it would resolve on its own, which pushed the start of this refinement process to January. Every single request for help has taken a minimum of three business days to get a response, often longer. The mould material they sent for the new impressions was defective and didn't set properly. They then charged me again for another set — despite this being their product failure, not mine. They then insisted I download their app, claiming it was required for a "smile projection," despite already having my molds. I didn't want or need the app and didn't see why it was necessary on top of physical molds already in hand. This went back and forth for over a month before it was resolved. I finally received my new aligners and took the requested photos. AlignerCo said they didn't fit. I explained they were properly seated and would settle further, which they did — any apparent shifting was almost certainly a result of how long this entire process has dragged on, not a fit issue. Despite the aligners settling properly, they asked for more photos, then said they didn't like those either, and requested new molds again — for a third time. I said no and asked them to just send the remaining aligners in my set. I tried their chatbot, which told me my case had been escalated. Nothing happened. I then emailed directly, giving a clear deadline for shipping confirmation. That deadline passed with no response. Today — nearly a week after my email — I finally got a reply: a generic apology forwarding my case to a "Resolution Team," with no timeline given. This is the second time I've been told something was "escalated" with nothing to show for it. To make matters worse, when they demanded yet another round of molds, they didn't even initially offer to cover the cost — despite this being a correction to their own treatment plan that failed to straighten my teeth the first time. They acknowledge the first set didn't fully work, yet have made every step of getting it fixed as slow and costly to me as possible. Seven-plus months in, still don't have finished aligners, and every delay risks further shifting in my teeth that could require even more correction. Would not recommend. Update: After posting this review, AlignerCo reached out, apologized, and assigned a Resolution Specialist (James Myles) who confirmed my aligners passed fit approval and is now expediting production of my remaining aligners. I'll update this review again once everything actually ships and arrives. Update (October 8): It has now been 8 weeks since I first posted this review, and I'm still not done. After I posted, AlignerCo assigned a Resolution Specialist who approved my fit and said on Aug 19 that my aligners and retainers were being made together. On Aug 27 he said they were in active fabrication. I was repeatedly emailed that my order had shipped, but the aligners (Steps 1-5) didn't actually reach me until around Oct 5, about 6 weeks after that promise, and they came with no retainers. Only after I asked in writing did I learn that my plan is 12 steps, that I was never told it would be released in batches, and that my remaining aligners (Steps 6-12) and retainers won't be made until I send more photos for approval. I was also told an additional set of retainers I'd been offered would only be made if I removed this review. Nine months in, I still don't have my full treatment.

If I could give zero stars, I would. I never received the impression kit. And the 4 times I contacted the company about it, their reply was to say "we show it as delivered" along with more emails trying to up-sell me on stuff. This company may be "cheaper", but that's because their customer service is TERRIBLE! ALSO, they have not yet agreed to give me a refund for the kit I paid for but never received. Calling your customer a liar is not good business.