ALIGNERCOReviews of alignerco.com

9/3 update: It has been nearly 4 months since I purchased the NightAdvantage aligners (May 19th) and still have not begun my treatment. They have extremely long customer service response times, their "video experts" are delayed out by weeks, and when I did finally receive my first week of aligners, they did not fit! Due to numerous reasons, I requested a refund on 8/26; their automated response said they'd get back to me within 24-48 hours, but still no response. I have just submitted a claim with the BBB to get my ~$1k back from this company.

The AlignerCo is completely fraud 🚨and scam ‼️‼️‼️don’t go for that.I paid $700 before 4 months but my process didn’t started at they don’t even guide us after a lot of arguments they send me retainers which didn’t even fit my teeth then I consultant them for refund they asked me a lot of videos and photos for the refund I send all since 2 weeks I am still sending but they are not even giving me refund I contacted them several times they are just saying that we are waiting for the update from experts it’s totally fraud .All the positive reviews are from AI not the original reviews the process is very bad you won’t even get result and you will definitely loss money if you start this process.They don’t even have demo slots to train us with process but they are taking money from us .After payment you will notify that the demo class for teeth prints is not available since 2 or 3 months on minimum.Complete process is bulshit and fraud.i want to attach their chats but it was not allowing me to add pictures .Trust me you will definitely regrate if you didn’t listen to me .plz don’t waste money we won’t get money easily it’s our hardwork they are just scamming us .Be aware‼️‼️‼️‼️🚨🚨🚨. I got reply to this review saying that send email with order details but I send them a week back still waiting for the response .so much fraud is going on to just cheat customers

I began treatment approximately two years ago. After the initial procedure, one tooth remained protruding, and Alignerco recommended an additional treatment for an extra fee. Following this second treatment, the tooth aligned properly while wearing the aligners, but as soon as I removed them, it shifted back due to pressure from the upper tooth. I reported the issue again and was provided with another round of treatment. After four treatments, the persistent pressure and tension weakened the tooth, causing it to break at the tip. Despite this, it continues to press against the upper tooth and remains unstable. Throughout this process, I have maintained regular communication with the company, and they are now offering a fifth treatment. I have already paid for four treatments and find myself in a difficult situation with no real choice. The company states that I approved my smile protection, yet I initially sought and paid for straight teeth—four times—and still have not achieved the expected results.

I wanted an aligner from this website. The process was ridiculously long. They sent me a putty to make impressions with help from them via webcam. Impressions still did not come out as they needed so they tried to charge me for more putty even though it was not my fault as I followed as they guided me through the webcam. After this I asked for a refund and they refused. They attempted to send me 2 hours away from my house to go get impressions which is not convenient at all. The whole process was very lengthy and unprofessional. Go elsewhere.

This place has been a nightmare from the start try to cancel in the beginning and they didn’t accept it so I went through with a treatment followed the directions did the 22 hours as I was supposed to my teeth are still not straight now they wanna say that it’s another $200 for another treatment which they guaranteed the first treatment that my teeth were gonna be straight, which was a lie now I’m arguing to get a refund which they’re saying they can’t give me a refund. It’s been nothing but lies from them highly do not recommend going through them. Definitely just out to rip people off. I definitely wouldn’t even give him one star but I have no choice.

These people and this company are incompetent and it's a scam. I never received my aligners, still had to pay. Total fraud. Go with reputable brand, not this bunch.

purchased these aligners last year, and after just a few months of wearing them, my lower teeth shifted even more — to the point where I couldn’t even close my mouth properly. When I reached out for help, all they told me was to restart the treatment from the beginning. There was no real resolution or personalized care, just generic advice over Zoom. The fact that everything is done virtually makes it incredibly easy for serious mistakes to happen — and that’s exactly what happened to me. My teeth are now worse than before I started. This treatment might work for some people, but if you run into any issues, don’t expect proper support or accountability. Honestly, you’re better off going to a real orthodontist in person. These virtual aligners can absolutely ruin your teeth if something goes wrong, and no one will take real responsibility for it.

Back in december 2024, they made a smile projection stating that I would need 20 night aligners, but they only sent me 15 aligners without even noticing me! I then noticed the difference in the amount of aligners 3 weeks after getting the new sets. When I asked about the 5 remaining ones, they stated that their lab decided that I had to finish the treatment within 15 steps of aligners and that they will provide me with more aligners at no extra cost if there is a need for further aligners. Now, I got an email stating that I had to pay an extra 250$!!! These people are liars and thieves!