ALIGNERCOReviews of alignerco.com

Editing original post to reply to alignerco: No one even replied to my last email requesting a new retainer. If you can have someone reply asap that would be great. My last tray is about to wear out and I am left without the retainer that I paid for and worried by the time you guys actually address this (IF you actually address this), my teeth will have relapsed. Where to start. I finally finished my last tray with them and my teeth are not where the projection showed they would be. When I contacted them, they said it's okay because at least it's 80-90% of where is should be. They wanted me to pay another $250 to get them to where the projection said they would be. I said it's fine, just leave them where the are and send a proper retainer. The original retainer that they sent me hurt like hell when I put it on. I thought it was good cause I thought maybe it's pushing the teeth the last bit where they should go. NOPE! Pushed them totally out of place. It freaked me out to wake up the next more to crooked teeth!!! When I contacted them about getting a proper retainer, they told me it will cost me another $139 FOR THEIR MISTAKE! So I have useless retainer, I'm now a month past when I should be using my last tray and I have no retainers so my tray (that I've been using as a retainer) is going to give out soon. I really wish I didn't go with them. I feel totally screwed and will now have to go to a proper dentist and pay way more for them to make me a proper retainer. My experience until the last tray was not terrible. But I'm in disbelief that they would leave a customer like this. My bite is even off. My jaw doesn't close all the way. I told them that and they just said well sometimes it happens and you need more trays. So, don't expect to pay the initial fee they tell you. It's to get you in the door and then you gotta pay a ton more to get what they tell you you'll be getting to begin with.

They sent my Aligners to MN to someone else when I live in NJ! Totally UNACCEPTABLE. This is after an extensive delay and going in person for the impressions in Hicksville, NY - which is a warehouse (not a clinic btw). At this point I am beginning to develop doubts on my decision!

I spent $995 and six months diligently following ALIGNERCO’s clear aligner treatment plan. I wore my aligners exactly as instructed, and even provided photographic proof of compliance. Despite this, my treatment failed to produce the promised results. Instead of taking responsibility and providing corrective treatment at no cost — which any reputable company should do — ALIGNERCO repeatedly tried to sell me a second treatment plan, starting at $945 and eventually dropping to $370. In other words, I was expected to pay again for the company’s failed product. Their policy about “keeping all aligners until the end of treatment” was never made clear enough to me, and even so, that doesn’t justify asking a paying customer to start over at their own expense when the original plan failed. I’m now pursuing a chargeback to recover my $995. If you’re considering ALIGNERCO, I urge you to think twice — the savings aren’t worth the risk of paying for a service that may not work, and then being told it’s your fault.

I've made impressions in the past. I also watched videos as a refresher. I didn't want to have to do their free video call. I did my impressions and they approved the pics. Then they received them and said they wouldn't work. They said I would need to do a video call. So, I did that. The technique the person showed me, Alignerco could have easily just made a video demonstrating. They want to get you on the video call to try to upgrade your purchase. The lady that walked me through the steps was pretty professional until half way through the process. Then she began to try and sell me the upgrade from day to night. She explained the difference and said I could think about. A minute later she was asking if I decided. That's not getting to think about it. This happened several more times the remainder of the call. I felt bullied. I already said I would think about it. Definitely felt like she must get a commission for an up sell. She said the day time aligners were more likely to break because they weren't made of a material as good as the night time ones. She said the night time ones are made of better material due to teeth grinding. She said the day time ones would probably irritate me because I would have to wear them so many hours. She said they would be difficult to talk with. If you're selling a product shouldn't they both be good? Then she asked why I didn't want to upgrade. I said I had done research and wearing them just during the night took longer because your teeth shift back slightly during the day. So, it takes twice as long to get the results. She said she had never heard that and it was wrong. She said it in a very condescending way. She was pushy and rude. She asked me again if I would upgrade. I said I was gonna stick with what I chose but I would think about it. Then she sent me a link to give a google review and a trust pilot review. She asked me to do the review while she was on the phone and send her the screenshots while we were on the phone. An upstanding company doesn't do that. How can I give a review when I don't even have my impressions yet and this has been my experience up to this point?  I'll update this review when I receive my impressions. And again after months of usage.

Ordered March 3 , didn’t receive the aligners until August 10. The process is confusing. They were poorly made

TERRIBLE SERIVE, TOOK MONTHS TO ARRIVE.

I have not received my aliner

Started off as a good price. Cost more in the end and terrible experience throughout. Would not recommend. Failed to achieve projected results 5x times. Force to pay for refinements multiple times. 4 years later I still have not achieved desired results.